Concierge & Experience Supervisor – Six Senses Crans Montana

As Concierge & Experience Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. 

Duties and Responsibilities  

As Concierge & Experience Supervisor, I will assume full responsibility for the efficient operation in the following:  

• Acts as a mentor for rest of Concierge & Experiences hosts and manages by supervising, guiding and motivating them.  
• Assists in planning and managing with the Experiences Manager, the successful implementation of departmental and resort training plan.  
• Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.  
• Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.  
• Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests.  
• Reports any damage or excessive wear for proper replacement of recreation equipment to Experiences Manager.
• Maintains knowledge of all emergency evacuation drills according to resort policies.  
• Reports any health or safety hazards to the Experiences Manager.  
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.  
• Manage VIP and complex guest requests
• Oversee pre-arrival, in-house, and departure arrangements
• Promotes wellness, sustainability, and local cultural immersion experiences
• Ensure anticipatory and personalized guest service
• Handle complaints and service recovery professionally
• Support VIP itineraries and bespoke experiences
• Maintain high guest satisfaction levels
• Coordinate transportation services, ski arrangements, and all in-house and outdoor guest experiences to ensure seamless service delivery.
• Monitor guest feedback
• Conduct root-cause analysis for service failures

• Support partnerships with local partners, artisans, farms, and cultural institutions.

   

Qualifications

To execute the position of Concierge & Experience Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred. Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.  
• Familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding guest activities and excursions. I have knowledge and experiences of hospitality operations, including emergency evacuation drills and recreational facilities. 
• I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
• I have a good command of written and spoken French and English. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
• EU passport or valid Swiss work authorization required

The above is intended to provide an overview of the role and responsibilities for an Concierge & Experience Supervisor at Six Senses Crans Montana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Crans Montana is an equal opportunity employer. This policy applies to all terms and conditions of employment.