Duty Manager (Full Time) - Crowne Plaza Terrigal Pacific
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Terrigal
Hotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260
Auftragsnummer: 103616
The most iconic hotel on the Central Coast of New South Wales is looking for a full time Duty Manager to join our Front Office team.
Crowne Plaza Terrigal in know for developing some of IHG's best talent.. if this sounds like the opportunity that you have been waiting for, then wait no more!
Crowne Plaza Terrigal in know for developing some of IHG's best talent.. if this sounds like the opportunity that you have been waiting for, then wait no more!
We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations
What We need from you:
● Minimum Diploma or equivalent, some college preferred
● 2 years’ front desk/guest service leader experience
● Must be fluent in spoken and written English, other languages may be preferred
● For successful candidates who are on Working Holiday Visa's the hotel will reimburse the cost of the Visa
● Basic mathematics skills
● Excellent communication, problem solving, reasoning and motivational skills
● Long periods of standing in the front desk areas and occasional lifting of heavy items
● Working knowledge of hotel property management systems like Opera beneficial
● Willingness to work evenings and weekends
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Wer sind wir?
Werden Sie Teil von Crowne Plaza, einer der größten und beliebtesten Premium-Hotelmarken der Welt. Mit mehr als 420 Hotels an verschiedenen Standorten weltweit ist das Crowne Plaza der perfekte Ausgangspunkt, um Geschäftsreisende, Urlauber oder eine Mischung aus beidem miteinander zu verbinden. Wir haben unsere Räume sorgfältig gestaltet, um großartige Verbindungen zu fördern, zu unterstützen und zu feiern. Wir legen auch großen Wert auf Tagungen und Veranstaltungen und sind ein vertrauenswürdiger und geschätzter Partner, der sowohl nationale als auch globale Gruppen miteinander verbindet.
Unser Markenservicestil „Dare to Connect“ ist auf Verbindung ausgelegt. Für Menschen konzipiert, nicht für namenlose Gäste oder Kollegen. Immer noch professionell, berührt die Gäste aber auf einer emotionalen Ebene. Wo Kollegen die Initiative ergreifen und ihre Persönlichkeit einbringen, weil sie das Gasterlebnis entscheidend beeinflussen. Die Rolle jedes Kollegen bei Crowne Plaza besteht darin, unvergessliche emotionale Verbindungen herzustellen und die Aufgabe jeder Führungskraft besteht darin, ein Umfeld zu schaffen, in dem dies geschehen kann.
Sie erfüllen nicht alle Anforderungen, glauben aber trotzdem, dass Sie gut für den Job geeignet sind? Wir werden es nie erfahren, es sei denn, Sie klicken auf die Schaltfläche "Übernehmen". Beginnen Sie noch heute Ihre Reise mit uns.
