F&B Host / Hostess (Winter Season) - Six Senses Crans Montana

As F&B Hostess / Host , I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities  

As F&B Hostess / Host , I will assume full responsibility for the efficient operation in the following:  

• Ensure that all guests are greeted courteously and attentively.
• Answer outlet telephone courteously and efficiently as specified in departments standards.  
• Take order from any food & beverage outlet menus.
• Work with an empathetic attitude.
• Ensure the prompt and efficient service required by standards.  
• Ensure all mis-en-place for service is correctly prepared prior to delivery.
• Have a good knowledge of all outlet menus (food and wine) and F&B Day to day activities.  
• Have good knowledge of all F&B outlets opening hours.  
• Recommend and promote items as directed by supervisor.  
• Recommend and promote items as directed by supervisor.  
• Report any maintenances faults following the required steps.  
• Knowledge on menu prices and suggesting upselling when necessary.  
• Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.  
• Maintain a high standard of personal appearance, grooming and hygiene.  
• Ensure the privacy of guests, partners and residential owners, and apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.  
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.  
• Insert additional/ local requirements 

Qualifications

To execute the position of F&B Hostess / Host , I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1-3 years restaurant experience in a full-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in English; I understand that additional languages are preferred.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Fluent in English & French  
• European passport or valid Swiss work authorization 

The above is intended to provide an overview of the role and responsibilities for a F&B Hostess / Host at Six Senses Crans Montana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Crans Montana is an equal opportunity employer. This policy applies to all terms and conditions of employment.