F&B Server - Events Centre - InterContinental® Hotel Dubai Festival City

Do you see yourself as a F&B Server in our Events Centre at InterContinental Hotel® Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Attending banquet briefings to gain full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc., receiving supporting staff. 
• Executing a setup of tables, chairs, linen, and the rest of the required equipment for the event as per banquet event order and ensuring the space is fully ready to be used, or preparing the allocated event space for the event and executing the service with all the requirements as per banquet event order, ensuring that guest requests are anticipated and all the reasonable guests requests are executed.
• Assembling and disassembling tables and chairs with care, minimizing damage to equipment and walls, including scratches, paint chippings, etc. and report all incidents requiring maintenance to the Manager. 
• Maintaining knowledge of policies and procedures and following Health and Safety practices at all times.
• Maintaining back of the house, front of the house and side work duties for overall productivity of banquet events.
• Ensuring 100% guest satisfaction.
• Not overstocking the items in the store, applying “first come – first out” policy in store to minimize stock.
• Minimizing wastage (paper, electricity, water, etc.) & breakage (glassware, crockery, cutlery, etc.).
• Caring for the equipment and the property.
• Promoting positive guest and colleagues relations at all times.
• Monitoring and handling guest complaints by following the company procedures and ensuring guest satisfaction.
• Demonstrating service attributes in accordance with industry expectations and company standards: 
  • Being attentive to guests 
  • Accurately and promptly fulfilling guests requests however busy and whatever time of day. 
  • Anticipating guests' needs
  • Maintaining a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude 
  • Taking appropriate action to resolve guest complaints
• Prompt and proactive personalised service to the customers. 
• Cooperative working climate and maximising productivity.
• Taking personal ownership of the supporting team (casuals) and its responsibilities. Ensuring on job skills training and proper utilization and allocation of casuals manpower, reporting challenges to management with suggestions for resolution.
• Following order of equipment related to events layout given by line managers. 
• Complying with Time and Attendance Policies, with company Grooming Standards
• Attending all the staff meetings, departmental land hotel training scheduled and other related activities, attending and supporting social events as and when required
• Actively participating in trainings and development programs and maximising opportunities for self and team development.
• Demonstrating understanding and awareness and complying with all the policies and procedures related to Health, Hygiene and Fire Life Safety, familiarising yourself with emergency and evacuation procedures, ensuring all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the line manager
• Providing information when requested and promoting hotel services, facilities and special events.
• Attending daily briefing and to ensure that all uniform service staff are kept up to date & properly dressed before start of duty.

What we need from you:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Planning and analyses making skills
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritize tasks under pressure
• You’ll have basic skills of Microsoft Word/Excel
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally you’ll have spent at least one year in a similar position in a 5 star property
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What you can expect from us: