Front Office Agent - Holiday Inn & Suites Cairo Maadi

At Holiday Inn & Suites Cairo Maadi, part of the world-renowned IHG Hotels & Resorts family, we’re not just a hotel — we’re a place where people love to work and guests love to stay. Proudly Great Place to Work® certified, we’re looking for a warm and enthusiastic Front Office Agent to be the welcoming face of our hotel. In this role, you’ll create memorable first impressions, ensure seamless guest experiences, and deliver the exceptional service that defines our brand. If you have a passion for hospitality and a commitment to making every guest feel at home, we’d love to welcome you to our team!

• Greet guests on arrival and assist with check-in and check-out procedures.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Managing telephone calls, routing them efficiently, and responding to inquiries with courtesy.
• Providing information about hotel facilities, services, and local attractions.
• Promoting IHG Rewards Club and encouraging enrolments.
• Coordinating with other departments to ensure seamless guest experiences.
• Maintaining accurate guest records and ensuring preferences are noted for future visits.
• Handling billing, payment transactions, and ensuring accuracy in guest accounts.
   

What we need from you:

• Bachelor’s degree in hospitality or related field preferred.
• 1–2 years’ experience in Front Office, Guest Services, or a similar role in a 4/5-star hotel.
• Excellent communication, telephone etiquette, and customer service skills.
• Proficiency in Opera PMS and MS Office.
• Strong problem-solving abilities and attention to detail.
• Fluency in English and other languages is an advantage.