Housekeeping - Supervisor | Holiday Inn New Delhi Aerocity

• Oversee the implementation of laundry standards and procedures
• Recommended changes to these standards and training needs on an on-going basis
• Maintain a current and thorough knowledge of all laundry systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls to Laundry Department
• Solve employee grievances
• Direct task allocations and change according to volume and peak periods
• Perform quality inspections
• Prioritize VIP or difficult guests 
• Liaise with Housekeeping for guest and hotel requirements 
• Ensure laundry valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg equipment routine service; stock inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these
• Supervise laundry storage areas
• Maintain adequate stock levels
• Complete stock takes as required
• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known 
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Laundry Manager / Finance Manager in the preparation and forecasting of the Department’s budget/expenses. 

Number of employees supervised –

• Direct  - Dry Cleaner / Laundry Order-Taker / Seamstress / Laundry Valet / Uniform Attendant / Washer/ Presser / Linen Room Attendant           

Key Metrics – 

• Timely delivery of guest laundry and Hotel Linen
• Cleanliness of guest laundry and Hotel Linen

•  2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 
• Type and level of experience required may vary slightly based on size and complexity of operation