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Night Auditor (Front Desk Agent)

2482x804-hotelfrontoffice
2482x804-hotelfrontoffice
InterContinental
InterContinental

Hotel Brand: InterContinental
Location: United States, California, San Francisco

Hotel: San Francisco (SFOHB), 888 Howard Street, 94103

Job number: 138315

This is a part-time position expected to work two-to-three days per week.  Actual schedule will be based on business need.

 

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Answering phones and dealing with overnight guest queries
  • Running night audit property management systems or manual equivalents
  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge IHG One Rewards members and returning guests, in person or on the phone 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions. 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 
  • Take pride in your appearance and place as a brand ambassador. 
  • Always know what events and activities are on the day’s schedule. 
  • Jump into other ad-hoc duties when your colleagues need your help.


What we need from you

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to. 
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. 
  • Fluency in the local language - extra language skills would be great, but not essential. 
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job. 
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. 
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position. 
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

 

What you can expect from us: 


The hourly pay range for this role is $32.06 to $33.50.

Sie erfüllen nicht alle Anforderungen, glauben aber trotzdem, dass Sie gut für den Job geeignet sind? Wir werden es nie erfahren, es sei denn, Sie klicken auf die Schaltfläche "Übernehmen". Beginnen Sie noch heute Ihre Reise mit uns.

Wichtige Informationen:

  • Die aufgeführte Gehaltsspanne ist die niedrigste bis höchste Gehaltsskala, von der wir zum Zeitpunkt dieser Veröffentlichung in gutem Glauben glauben, dass wir für diese Rolle zahlen würden. Wir können letztendlich mehr oder weniger als die veröffentlichte Spanne zahlen, und die Spanne kann in Zukunft geändert werden. Die Gehaltsposition eines Mitarbeiters innerhalb der Gehaltsspanne basiert auf mehreren Faktoren, darunter relevante Ausbildung, Qualifikationen, Zertifizierungen, Erfahrung, Fähigkeiten, Dienstalter, geografische Lage, Leistung, Schicht, Reiseanforderungen, umsatz- oder umsatzbasierte Metriken sowie geschäftliche oder organisatorische Anforderungen.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG akzeptiert keine Bewerbungen, Anfragen oder unaufgeforderte Lebensläufe von Personalvermittlungs- oder Personalvermittlungsagenturen. Bitte klicken Sie hier , um unsere Agenturrichtlinie anzuzeigen.
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