R&B Supervisor - Kimpton Naluria Kuala Lumpur

R&B Supervisor

Welcome to the Kimpton Naluria Kuala Lumpur family.  Now that you are part of our family, let’s explain the role you will play. 

Our mission is to be the best loved Hotel & Restaurant Company so regardless of position we are looking for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL I ACTUALLY BE DOING?

Our hotel, restaurant and bar are only as good as the people it employs, that’s why we picked you. You’re outgoing and you love to put on a show and make a big difference to a special event. You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways. 

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. It’s your creativity and flair that we like, and we know you are going to make our business a real success.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests. You will also work alongside our Chefs and Restaurant team, and we know that between you all we will really make a name for ourselves.

• Responsible for staffing scheduling, payroll cost; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.

• Maintain proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

• Make frequent suggestions to Management in reference to the outlet’s general operation and F&B promotion.

• Check reconciliation with Cashier before and after service

• Check set up of VIP requirements before guest arrive

Regarding the role, it’s as the job title says really, you are responsible for providing the most memorable experience in the area, leading your team to success. 

• Brief personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions

• Ensure Hotel corridors are checked and cleared for all service trolleys, trays and other room service items placed by guests.

• Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.

• Ensure adequate supplies of materials and requisition for general supplies.

• Ensure amenities are properly prepared and distributed accordingly.

• Ensure all fixtures and operating equipment is in good working condition.

• Attend to guest complaints, requests or inquiries regarding food and services

• Responsible for the daily operations of the outlet’s service (review set-up and food and beverage preparation and service) to ensure compliance with SOPs, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.

• Coordinate and supervise the outlet 

• Responsible for the maintenance/sanitation of the outlet’s areas and equipment to protect the assets and ensure quality service

• Coordinate with Manager and Assistant Manager and Guest relation officer to ensure the quality/service of the food and to review any changes, issues and/or problems to ensure delivery of a quality product.

• Representing the Manager / Assistant Manager in their absence

• Ensure a smooth operation in the Outlet

• Check the grooming of the staff

• Train the staff

• Ensures 100% guest satisfaction are provided

• Ensure a minimum of breakage and spoilage by handling the assets carefully

• Always have “Can do” attitude

• Always smile in front of the guest

• To support other venues (when required by your manager and directions) when required ensuring that guest experiences are always protected and prioritised

• To develop great knowledge and sense of hospitality and specialty coffee knowledge and skills.

• To serve beverages, and food if required, to customers in a timely manner as well as ensuring the quality is on par.

• To learn about filter coffee brewing, sensory training, and pass filter brew examination.

• ⁠Up to date with current and new news in specialty coffee

• Refining skills behind bar; enhancing speed while making drinks, etc

• Be proactive; learn menu, company's products, and coffee knowledge

• Know the ingredients, preparation of food and beverage

• Have full coffee and brewing equipment knowledge; you are able to highlight the differences between different beans and items

• Educate customers about specialty coffee, beverage, and food items

• Prepare coffee and beverage, especially filter brew technique

• Replenish coffee bean supply

• Replenish supplies such as cakes, pastries, bottles drinks, fruits, disposable items etc. (chocolate, milk, disposables...)

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it’s not essential. 

WHAT WE’RE LOOKING FOR

A focused individual with passion, personality, individuality, integrity, creativity, and drive for continuous improvement.