Zum Inhalt springen

Reservierungsleiter (Teilzeit) - Holiday Inn Express Singapore Clarke Quay

2482x804-businessadministrationsupport
2482x804-businessadministrationsupport
Holiday-inn-express-tm-logo-pos-blue-rgb-en
Holiday-inn-express-tm-logo-pos-blue-rgb-en

Hotelmarke: Holiday Inn Express
Standorte: Singapur, Singapur

Hotel: Singapur Clarke Quay (SINCQ), 2 Magazine Road, 059573

Auftragsnummer: 122772

Your day-to-day

 

FINANCIAL RETURNS

  • Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
  • Prepare and execute action plans which increase reservation sales and associated business
  • Record special billing arrangements for groups and conventions
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

PEOPLE

  • Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
  • Attendance for meetings and training sessions as required

GUEST EXPERIENCE

  • Promote the Hotel’s (and IHG generally) products and services
  • Maintain a high level of product and service knowledge about all IHG Hotels in your region
  • Develop and maintain a regular pattern of sales calls
  • Accept wait list reservations
  • Record and process reservations made by phone/email
  • Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

  • Ensure all reservation confirmation are sent within 24 hours from the day email is received
  • Process amendments to reservations such as extensions, early departures, etc
  • Manage “no show” reservations by investigation and recording of same
  • Monitor reservation levels and inform hotel team of current and future occupancy rates
  • Prepare reservation sales reports 
  • Ensure inventory is balanced minimum 3 times a day
  • Handle all queries and communication through the Reservation and Info emails
  • Reply to all guest reviews on social media sites such as Online travel agent platforms/websites
  • Ensure all bookings flows through and interfaced with hotel systems
What we need from you
  • Degree/ Diploma in Hotel Management or Business Administration or equivalent
  • 2 years’ related experience including some supervisory training
  • A positive and keen to learn attitude. 
  • Must be proficient in written and spoken English and with good communication skills
  • Working days between Wednesday - Sunday
 

Sie erfüllen nicht alle Anforderungen, glauben aber trotzdem, dass Sie gut für den Job geeignet sind? Wir werden es nie erfahren, es sei denn, Sie klicken auf die Schaltfläche "Übernehmen". Beginnen Sie noch heute Ihre Reise mit uns.

Zum Seitenanfang