Sales Manager (w/m/d)

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025. 

This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future.  The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. 

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. 

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Actively prospects and solicits new and existing accounts to meet/exceed revenue goals through telephone solicitation, conducting outside sales calls, online bidding/contracting, site inspections, client entertainment, contracting, RFP responses, and written communication. Targets key relationships with customers directly and through other sources including travel industry, CVB, etc. Meets solicitation and maintenance call requirements.
• Works with Event Sales Manager, other Sales Managers, and Revenue Management to assure maximum utilization of facility. Prepares weekly sales reports and other departmental reports as designated as well as other correspondence. Includes correspondence to customers and internal departments, internal booking reports, sales activity recaps, pre/post trip reports, contributes to hotel’s marketing and sales plans and revenue forecasts.
• Participates in daily business review meeting, weekly sales meetings, function specific training, mystery shopping and other sales related meetings as required.
• Participates and professionally represents the hotel in industry related professional organizations, trade shows, community events, networking events, and sales trips.
• Develops and maintains knowledge of market trends, competition and customers. 
• Promotes positive relations with guests, customers, and employees. Handles complaints by following instant pacification procedures ensuring satisfaction.
• Assists with and completes special projects and assignments as designated by the Director of Sales and Marketing.

Qualifications and Expectations:

Some College plus 5 years sales or marketing related experience, or equivalent combination of education and experience.  Related degree preferred.  Prior hotel sales experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently  standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.