Server Assistant FT - Der Americano

Job Summary:

The Server Assistant (SA) is responsible for overseeing table maintenance, maintaining the flow of service and assisting the servers in the dining room. The ideal candidate will deliver food to tables, describing the dishes to guests, performing tableside service, monitoring guest satisfaction and assisting the kitchen in expediting the service process. Must be pleasant, conscientious and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations and quality service.

A little bit about your day:

Reporting to the Outlet Manager, every day is different, but you’ll mostly:

• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Maintains clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative. 
• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies. 
• Represents the restaurant professionally through effective communication, cooperation and relationships with all business partners. 
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.
• Bussing of used items at tables. Removal of all trash. 

• Assisting bar with ice delivery. 

   

• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to always ensure communication about wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.

• Assists the Chef in expediting the food to the dining room.

   

What we need from you: 

• Perform all side work applicable to assigned station. 
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service.
• Describes dinner features as needed (including changes and additions).
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to always ensure communication about wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assists the Chef in expediting the food to the dining room.

• Aware of all upcoming orders and status of tables expecting food.

   

• Keeps expediter station and kitchen stocked with plates, plate wipes, doilies, etc. throughout service. 
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment in the Dining Room and all service stations.
• Efficiently Resets tables as needed to stay within Regent Service Standards
• Flexible schedule, able to work evenings, weekends, and holidays
• This position necessitates participation in a pooled tip system.

What you can expect from us: 

The hourly pay rate for this role is $10.00, plus tips. 

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled