Supervisor Restaurant

JOB OVERVIEW:

Lead the day-to-day activities of the restaurant/bar.  Supervise the service and delivery of menu items in assigned restaurant and bar ensuring a high level of quality and consistency.  Adhere to federal, state and local regulations concerning health safety or other compliance requirements. 

DUTIES AND RESPONSIBILITIES:

• Train and schedule employees to ensure proper coverage.  Monitor performance and recommend corrective action.  Alert management of potentially serious issues. Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions
• Respond in a prompt and professional manner to guest requests and complaints.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   
• Greet guests pleasantly as they approach the restaurant; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.   
• Adhere to established food and beverage service standards to provide a consistent product to the guests and to control costs.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   
• Oversee cash handling and check/credit policies and procedures. 
• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events.   Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Perform pre- and post-shift meetings with AM/ PM shifts staff members
• Be responsible for all food and beverage service metrics, such as overall F&B, breakfast and dinner/bar.
• Be well versed with the health department standards and pass all inspections and audits. 
• Work directly with the cook and staff to place food and beverages orders once a week.
• Perform other duties as assigned.
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender’s bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies. 
• Inspect restaurant and bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation.  Ensure the team follows all guidelines for daily cleaning and sanitations.

Qualifications and Requirements:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting.  Some college or supervisory experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees 
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. 
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.