Kellner / Kellnerin

Hotel Brand: InterContinental
Location: Jordan, Amman

Hotel: Amman (Jordanien) (AMMHA), Islamic College Street, P.O. Box 35014, 11180

Job number: 111339

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Key Responsibilities

To develop a knowledge of the Menu and Wine List.

To collect Store Requisitions ensuring that they are checked and stored
correctly, whilst adhering to the Hotel Requisition System and said par stock.

To check that all mise-en-place is carried out prior to service according to the set standards.

To greet, help seat guests in his/her section.

To set tables prior to service and during service according to the required standards.

To serve Food and Beverage to guests to the required standards.

To assist Captain to take Food and Beverage orders in a discreet and
Professional manner and take every opportunity to maximize sales.

To carry out and assist Captain when necessary in making special dishes, flambé, portioning and carving to the required standards.

To be aware of the Weights and measures Laws and Licensing Laws and to strictly adhere to the provisions set.

To carry out the duties of a Bus Boy when required.

To be able to operate the Micros Machine according to the set standards and to make guest bills and receive payment.

Full compliance with the Service standard Manual.

Quality of ones own work and for the quality of work of subordinates.

The departments operations are effectively supervised during shift.

Guests should be satisfied with the level of service, with out any complaint

Full compliance with the hotels Property Maintenance Program.

Staff are motivated and well trained to perform their jobs effectively;

Carries our assigned health and safety procedures and trains subordinates in these requirements.

The daily logbook is effectively maintained and managed

Customer Service

Demonstrate service attributes in accordance with industry expectations and company standards including:
1. Being attentive to Guests
2. Accurately and promptly fulfilling Guests requests
3. Anticipate Guests needs
4. Maintain a high level of knowledge which affects the Guest experience
5. Demonstrating a ‘service’ attitude
6. Taking appropriate action to resolve guest complaints

Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same

Familiarize yourself with emergency and evacuation procedures

Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

General

Comply with the Company’s Corporate Code of Conduct

Familiarize yourself with the company values and model desired behaviors

Perform tasks as directed by the Manager in pursuit of the achievement of business goals

To consistently provide and maintain the highest standard of guest care and service.

To maintain a high standard of personal hygiene and grooming at all times.

To ensure that your designated uniform is worn well pressed and in a good state of repair and to ensure that you wear a name badge at all times.

To familiarize yourself with your departmental Service Performance & Product Standards and to be able to demonstrate their application consistently.

To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

To handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Supervisor.

To adhere at all times to all company, hotel and statutory rules, regulations and policies.

To act on your responsibilities for Health and Safety at work.

To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.

To be security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Supervisor.

To maintain your departmental area in a safe, hygienic and presentable state at all times and to report any damage to furniture, fittings and equipment to your Supervisor.

To cooperate and communicate with your colleagues, Supervisors and Management to ensure effective departmental team work and high morale.

To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor/Manager.

To follow all procedures set up for the protection of the environment within the hotel and grounds.

To carry out any other reasonable tasks requested by your Supervisor or Management.

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Kellner / Kellnerin