Asisten Direktur Rapat Crowne 皇冠会务副总监
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Hainan, Sanya
Hotel: Sanya Yazhou Bay (SYXYA), NO. 1 Xindao Street Yazhou Bay District, 572025
Nomor pekerjaan: 130892
- Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction
对酒店主要目标领域的深度了解和认识，确保产品与服务超前于竞争对手，以使宾客满意度最大化。 - Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities
为皇冠会务产品开发提供有创意的见解，通过开发富有创新思想的产品和创收机会来保持与众不同。 - Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience
确保及时的跟进并争取与客户和相关部门的战略伙伴关系，以推动极致的转换率。 - Ensure timely delivery of Master Invoice to customers and help with facilitating payment
确保及时为客户提供总帐单并协助付款。 - Complete forecasts, plans, and productivity reports for management
为管理层提供预测、计划及业务量周报告的编制工作提供支持向市场销售总监汇报。 - Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue
参与年度部门运营预算和财务计划的准备工作。在使浪费最少化的同时，监测预算和追加销售的产品与服务，增加收 - Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines
在批准的部门预订指南范围内，协商餐饮价格，会务场地及酒店服务 - Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members
主持日常会务活动、计划及分配工作，为团队成员建立绩效和制定目标。 - Provide effective leadership to fulfilment and events teams, including the ability to direct activities according to the relevant detailed SOPs
有效的领导会务运营团队，包括按照相关的具体 SOP 指导活动。 - Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities
通过有效的沟通和配合其它部门的工作来提升团队绩效。在接待量的基础上确保合适的员工配置。与客户发展并保持良好的关系，最大化满意度及销售机会。 - Communicate to his/her superior any issues encountered and other relevant information
充分地与市场销售总监汇报问题及其它相关正确信息。 - Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties
参与培训课程、每日例会和要求的其它会议。 - Conduct periodic formal reviews with the Crowne Meetings Team and Crowne Meetings Events Team on their targets and goals
对会务运营团队目标的阶段性正式审核。 - Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team
参与部门年度业绩审核，按照品牌标准的规范为团队的每位成员制定主要绩效目标和个人发展计划。 - Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies
通过与团队成员定期的审核，依照品牌酒店标准和期望评估绩效，并在适当时采取行动 - Act as escalation point for clients and members of the Crowne Meetings Team and Crowne Meetings Events Team and provide resolution to issues
解决客户、会务销售团队和会务统筹团队成员所有需要升级的问题并为问题提供解决方案。 - Process customer inquiries in accordance to specified service standards
依照具体的服务标准处理客户询价。 - Develop and deliver relevant documentation to the customer (e.g. proposal, contract, loyalty programmes, area attractions, restaurants, facility information)
为客户编制并提供相关文件（例如报价、合同、忠诚计划、地区景点、餐厅、设施的信息）。 - Assign appropriate designated Event personnel based on the event requirement
在会务要求的基础上指派合适的专门会务统筹人员。 - In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在会前计划程序中，向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、 餐饮协调、餐台布置、装饰选择等，以提高会务的效果和效率。 - Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
确保团队每天与每位会务策划人会面，总结当日会务，审查消费情况、账单及协议结算之外的开支， 并审核预计的最终账单。 - Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
计划并与客户和餐饮服务员工召开会前准备会，确定有可能提升宾客体验的地方。 - Analyse and action against client satisfaction surveys to improve services and identify further business opportunities
对照客户满意度调查表分析并采取行动以提高服务，确定更多的业务机会。 - Develop awareness and reputation of the hotel and the brand in the local community
在当地社区中打造酒店和品牌的认知度和知名度。 - Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
协调各项安全措施，确保会务在干扰和问题最少的情况下顺利运行。指导并建议客户有可能减少浪费， 节约能源，对环境影响最小化的会议选择和可替换的其它选择。 - Perform other duties as assigned.
执行被分配的其它工作。
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