Petugas Bar

Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups, …​

Maintaining espresso machines, grinders, coffee machines, juice machine, blenders and other equipment by cleaning, troubleshooting and scheduling repairs.​

Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.​

Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries.​

Must be familiarized with all resort policies and procedures in reference to training, safety and security.​

Must have full knowledge of coffee, tea, beverages and cocktails in the bar and maintain the par stocks.​

Provide counter service to all guests in accordance to established standards of quality.​

Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.​

Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.​

Be familiarized with all beverage categories and preparations with correct usage of glassware/chinaware and presentations.​

Responsible for the inventory management.​

Ensure that all operating equipment and supplies are spotlessly clean and maintained.​

Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.​

Participate with positive approach towards training and daily briefing.​

Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.​

Work closely and in coordination with the stewarding department in sorting, washing and arranging different types of glasses into appropriate racks.​

Ensure the keeping of bar/ juice counters clean and organized as to standards.​

Realize the importance of team spirit to ensure that colleagues are pursuing a unified standard of service.​

Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.​

Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.​

Must be familiar with beer and post mix reticulation process.​

Ensure that all beverage stocks are replenished prior to opening.​

Familiarized with ice machine procedures, glassware/ chinaware racking and glass washer procedures.​

Must be knowledgeable with the snacks service to better serve guests as needed.​

Read the communication file and notice board daily.​

Take over and hand over duties properly.​

Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.​

Know how to use and communicate effectively via walkie talkie.​

Support colleagues during the shift to ensure smooth operations.​

Demonstrate understanding of and adherence to the resort’s and department’s regulations outlined in the employee handbook and operations manual.​

Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating. ​

You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.​

You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.​

Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.​

You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.​

Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.​