Kepala Bagian Tata Graha - Pra-pembukaan Regent Kuala Lumpur
Hotel Brand: Regent
Location: Malaysia, Kuala Lumpur
Hotel: RE - Kuala Lumpur (KULKM), Lot 20034, Seksyen 67, 50400
Nomor pekerjaan: 162244
Key Responsibilities
1. Housekeeping Operations Excellence
- Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces
- Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards
- Maintain impeccable room readiness, staging, and turn-down service execution
- Ensure all areas reflect timeless elegance, order, and sensory comfort
2. Guest Experience & Room Quality
- Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay
- Manage VIP rooms, long-stay guests, and special amenity setups with precision and personalization
- Collaborate with Front Office and Butler teams to anticipate guest preferences
- Handle guest requests and complaints with speed, discretion, and resolution focus
3. Team Leadership & Culture
- Lead, train, and inspire a large housekeeping team with a strong luxury service mindset
- Foster a culture of pride, discipline, and attention to detail
- Conduct regular training on standards, grooming, and service etiquette
- Manage performance, scheduling, and workforce planning effectively
4. Laundry & Linen Management
- Oversee laundry operations, linen control, and inventory management
- Ensure quality standards in fabric care, pressing, and presentation
- Maintain efficient stock control and minimize wastage or loss
5. Public Area Excellence
- Ensure all public spaces (lobby, corridors, restrooms, spa, F&B outlets, back-of-house) are maintained to luxury standards
- Maintain continuous inspection routines and corrective action systems
- Coordinate with Engineering for upkeep and preventive maintenance
6. Sustainability & Environmental Practices
- Implement eco-friendly housekeeping practices (chemical usage, water conservation, linen reuse programs)
- Support Regent’s sustainability initiatives and waste reduction targets
- Ensure proper segregation and disposal of waste in coordination with sustainability team
7. Budget & Cost Control
- Develop and manage housekeeping budgets (labor, supplies, linen, chemicals)
- Optimize productivity and cost efficiency without compromising luxury standards
- Monitor consumption patterns and implement control measures
8. Quality Assurance & Compliance
- Conduct regular inspections and audits of rooms and public areas
- Ensure compliance with hygiene, safety, and brand standards
- Maintain documentation for internal and external audits
9. Coordination & Stakeholder Management
- Work closely with Front Office, Engineering, Laundry, F&B, and Wellness teams
- Ensure seamless coordination for room readiness, VIP arrivals, and special events
- Support pre-opening or renovation projects with room setup and mock-up standards
10. Technology & Systems
- Utilize Property Management Systems (PMS), housekeeping apps, and inventory tools effectively
- Drive digital tracking of room status, inspections, and maintenance requests
- Leverage data to improve efficiency and guest satisfaction
Key Skills & Competencies
- Strong leadership in luxury housekeeping environments
- Exceptional attention to detail and standards enforcement
- Operational planning and workforce management skills
- Guest-centric mindset with high emotional intelligence
- Strong communication and cross-department collaboration
- Cost control and efficiency mindset without compromising quality
- Strong knowledge of cleaning systems, chemicals, and fabric care standards
Qualifications & Experience
- Diploma or degree in Hospitality Management or related field
- 8–12 years of housekeeping experience, with at least 3–5 years in a senior leadership role
- Experience in luxury or ultra-luxury hotels/resorts
Preferred Experience
- Pre-opening or major renovation experience in luxury properties
- Exposure to butler-driven or high-touch luxury service environments
- Experience with Forbes Luxury standards
Key Performance Indicators (KPIs)
- Guest satisfaction scores (Room cleanliness & overall experience)
- Housekeeping audit scores
- Room turnaround time efficiency
- VIP and repeat guest satisfaction feedback
- Labor productivity and cost per occupied room
- Inventory accuracy and loss prevention metrics
- Sustainability compliance (linen reuse, chemical reduction, waste management)
Regent Brand Lens (Differentiation)
Deliver flawless, invisible luxury where cleanliness is never noticed—only felt
Maintain timeless elegance, precision, and sensory calm in every space
Ensure every room feels personally prepared, not operationally cleaned
Embed a culture of quiet excellence and obsessive attention to detail
Housekeeping is not a function—it is a core expression of the Regent brand
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