Petugas Layanan Makanan dan Minuman 餐饮 服务员

FINANCIAL RETURNS 财务回报

• Carry food and beverage trays in a safe manner to minimize breakages
  安全的举餐盘使破损将到最低。
• Payment methods are handled accurately
  正确的处理付款方法。
• Food and beverage stock is stored in relation to hotel procedures
  按照酒店的规定存储餐饮存货。
• Assist to promote Food and Beverage sale in all outlet
  协助部门的促销活动的销售。
• Report and record breakages in assigned location
  在指定的地方进行破损记录以及报告。

OUR PEOPLE 员工团队

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
  按照部门的规范和程序提供高标准的餐饮服务。
• Communicates to his/her superior any difficulties, guest comments and other relevant information
  与上级领导交流有关疑难，客人意见和其它相关信息。
• Establishes and maintains effective employee working relationships
  与员工建立并保持良好的工作关系。
• Attends and participates in daily briefings and outlet meeting
  参加和参与每日的例会和其它计划好的会议。
• Attends and participates in training sessions as scheduled
  参加和参与计划好的培训课程。
• Ensure music is on at standard level / volume
  确保音乐是按照餐厅的标准进行播放。
• Ensure lighting is on at standard level
  确保灯光是按照餐厅的标准进行开关以及照明。
• Trays and tray jacks are cleaned and effectively used
  有效的利用托盘和托盘架
• Coffee and tea is served hot and in accordance with standard
  咖啡茶的服务与标准一致

GUEST EXPERIENCE 宾客体验

• Outlet equipment is clean and in good working condition
  设备干净
• Equipment is cleaned, sorted and stored in designated area
  设备分类且存放好
• Glassware is cleaned and polished and stored in designated area
  玻璃器皿擦亮
• Flatware is cleaned and polished and stored in designated area
  擦亮餐具
• China is cleaned and polished and stored in designated area
  清洁瓷器
• Waiter stations are prepared according to standard
  准备好服务台
• Cutlery is placed for buffet and table service is cleaned and polished
  摆放好自助餐桌上的餐具
• Tables are pre- set and re-set after each meals
  摆设好餐台
• Reservations are read and familiarized
  阅读并熟悉预订
• Special occasions and promotion are read and familiarized
  准备好特别活动
• Guests are greeted and seated with a smile
  迎宾并安排客人就坐
• Daily specials are explained and upsold
  说明并推销每日特价
• Food orders are processed accurately
  准确的下餐单
• Food orders are taken quickly
  快速的为客人写餐单
• Used ashtrays are clean regularly. Change with every 3 butts
  定时清理用过的烟灰缸，标准不超过 3 个烟头。
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
  遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
• Converse with Guests about wines promotion, advising the types and styles of wine, taking wine orders and serving wine
  与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
• Promoting and up-selling of signature food and beverages to guests
  向客人推销部门招牌食品以及饮品。
• Take appropriate action to resolve guest complaints
  正确处理客人的投诉。

RESPONSIBLE BUSINESS 企业责任

• Ensure to obey the relevant local labour laws and hotel policy & procedure.
  确保遵守相关劳工法规及酒店或公司的政策与流程。
• Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time.
  对工作中发生的所有问题进行调查和研究，了解事实情况，及时发现对酒店或公司可能造成的潜在风险，并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。
• Participate positively in local communities’ activities.
  积极参与本地社区活动。
• Grooming is impeccable and in accordance with ICHG personal presentation standards
  遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
• Maintain responsibility of cleanliness of all menus and drink menus
  保持所有菜单和饮料单的清洁。
• Maintain current information on all general activities of the hotel
  了解当前酒店所有的活动。
• Performs related duties and special projects as assigned
  承担相关的职责和安排的特别项目。