GUEST SERVICES MANAGER (KOREAN SPEAKING) - REGENT PHU QUOC

Make guests feel welcome by creating an engaging atmosphere at lobby, reception, and porte cochere area at all times. Personally welcome all arrival guests and ensure a seamless arrival experience for stay-in guests and a perfect first impression for visiting guests.
Personalize interactions within the service process, aiming to make each visit to Front Desk as memorable and unique as possible.
Maximize guest satisfaction by giving personal recognition and prompt attention to each guest from arrival through departure.
Solve guest incidents and problems on the spot and take immediate service recovery actions if necessary. Always follow up on guest issues as part of the service recovery process and review steps taken afterwards.
Oversee night operation, ensuring safety and security of guests and employees during the least staffed and supported hours. Esure that the night audit is performed accurately and follow up if necessary.
Build and maintain strong relationship with all resort colleagues. Communicate well with all operational and non-operational departments in order to ensure a good collaboration during operation and know when to step in during peak times.
Always live up to the standards set by the Regent brand, by assuring that you know the standard operating procedures and making sure that they are respected by the team.