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Guest Experience Manager- Holiday Inn Pattaya

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holiday-inn-logo-tidak didukung-digital-green-rgb-horz-2023-id

Merek Hotel: Holiday Inn
Lokasi: Thailand, Pattaya

Hotel: Pattaya (PYXPA), 463/68, 463/99 Pattaya Sai 1 Road, Nongprue, Banglamung, Chonburi, 20150

Job number: 108189

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands?  We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
Keeping close contact with guests for feedback, complaints and compliments – and following it up
Managing, recording and resolving guest or customer complaints promptly
Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office 

What We need from you:
Excellent verbal and written communication skills
Ability to deal with difficult interactions and work under pressure
Managerial experience working in a customer service function
Flexibility to respond to a variety of different work situations
A passion for delivering an exceptional level of guest service

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Di IHG, kami telah membuat janji. Sebagai salah satu grup hotel terkemuka di dunia, kami hadir untuk memberikan Keramahan Sejati untuk Kebaikan. Membuat tamu dan kolega kami merasa diterima, diperhatikan, diakui, dan dihormati - di mana pun mereka berada di dunia. Ingin menjadi bagian dari perjalanan ini?

Perjalanan adalah sebuah perjalanan. Kami membantu menjadikannya sukacita. 

Dimulai dengan sambutan yang hangat dan mengundang untuk semua tamu, baik yang bepergian untuk bisnis atau bersenang-senang, menikmati malam singkat, atau bersantai selama seminggu. Di Holiday Inn®️ kami selalu berusaha untuk membuat masa menginap para tamu menjadi lebih menyenangkan, membantu mereka menciptakan kenangan yang tak terlupakan. Senyum yang tak tertahankan adalah spesialisasi kami. Kita harus tahu, kami telah memulai perjalanan kami sejak tahun 1952. Jadi, jika Anda dapat membantu kami menyebarkan kegembiraan berwisata kepada semua orang, kami akan dengan senang hati menyambut Anda di keluarga besar Holiday Inn®️.

Tidak cukup memenuhi semua persyaratan, tetapi masih yakin Anda akan cocok untuk pekerjaan ini? Kami tidak akan pernah tahu kecuali Anda menekan tombol 'Terapkan'. Mulailah perjalanan Anda bersama kami hari ini.

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