Night Auditor - InterContinental Hotel & Conference Center Cleveland
Merek Hotel: InterContinental
Lokasi: Amerika Serikat, Ohio, Cleveland
Hotel: IC - Cleveland (CLEHA), 9801 Carnegie Avenue, 44106
Job number: 165354
Hiring Salary: USD 21.00 - 21.50 Hourly
JOB OVERVIEW:
Accurately balances all hotel income and expenses for 24-hour hotel operating period.
At InterContinental Hotels & Resort we want our guests to relax and be themselves which means we need team members to: Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues. • Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
PEOPLE • Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. • Promote team work and quality service through daily communications and coordination with other departments.
GUEST EXPERIENCE • Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
RESPONSIBLE BUSINESS • Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur. • Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses. • Transmit credit card batches. • May assist with other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Carrying or lifting items weighing up to 50 pounds • Moving about the public areas • Communicating with other people • Handling objects, products and computer equipment • Bending, stooping, kneeling Other: • Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information. • Basic mathematical skills are used frequently. • Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel. • May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Siapa kami
Sebagai merek hotel mewah pertama dan paling global di dunia, InterContinental Hotels & Resorts telah memelopori perjalanan internasional sejak tahun 1940-an, kami sangat bersemangat untuk berbagi pengetahuan internasional dan kearifan budaya kami yang terkenal di lingkungan yang benar-benar mengesankan. Kami semua sangat bangga menjadi duta sejati merek InterContinental®️ dan untuk menjadi bagian dari merek ini, Anda harus memiliki rasa haus akan perjalanan, semangat akan budaya dan penghargaan terhadap keragaman. Kami menciptakan pengalaman yang menginspirasi bagi mereka yang mencari perspektif yang lebih kaya tentang dunia. Jika Anda ingin merangkul dunia yang penuh dengan peluang, kami ingin menyambut Anda di merek hotel mewah paling internasional di dunia.
Tidak cukup memenuhi semua persyaratan, tetapi masih yakin Anda akan cocok untuk pekerjaan ini? Kami tidak akan pernah tahu kecuali Anda menekan tombol 'Terapkan'. Mulailah perjalanan Anda bersama kami hari ini.
Informasi penting:
- Kisaran gaji yang tercantum adalah skala gaji terendah hingga tertinggi yang kami, dengan itikad baik, yakini akan kami bayarkan untuk peran ini pada saat postingan ini dibuat. Pada akhirnya kami mungkin membayar lebih atau kurang dari kisaran yang tercantum, dan kisaran tersebut dapat diubah di masa mendatang. Posisi gaji karyawan dalam rentang gaji akan didasarkan pada beberapa faktor, termasuk pendidikan yang relevan, kualifikasi, sertifikasi, pengalaman, keterampilan, senioritas, lokasi geografis, kinerja, shift, persyaratan perjalanan, metrik berbasis penjualan atau pendapatan, dan kebutuhan bisnis atau organisasi.
- Tak ada jumlah gaji yang dianggap sebagai upah atau kompensasi sampai gaji tersebut diperoleh, menjadi hak milik, dan dapat ditentukan. Jumlah dan ketersediaan bonus, komisi, atau bentuk kompensasi lainnya yang dapat dialokasikan kepada karyawan tertentu tetap menjadi kebijakan Perusahaan kecuali dan sampai dibayarkan dan dapat dimodifikasi atas kebijakan Perusahaan, sesuai dengan hukum.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- Jika Anda memerlukan akomodasi yang wajar selama proses aplikasi, silakan klik di sini.
- IHG tidak menerima lamaran, pertanyaan, atau CV/resume yang tidak diminta dari agen perekrutan atau penempatan kerja. Silakan klik di sini untuk mengetahui kebijakan agensi kami.
- Jika Anda penduduk atau melamar lowongan pekerjaan di Negara Bagian Washington, silakan klik di sini untuk membaca tentang manfaat yang berlaku.
Hiring Salary: USD 21.00 - 21.50 Hourly
