Night Manager - Crowne Plaza Carlton

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful
gathering, or a blend of all. Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference
spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dinning room offers an exclusive and intimate experience. As a Night Manager, you will report to Front Office Manager and play a crucial role in the Front Office Leadership team, establishing ways of working and culture of the department. You will be managing operations during night-time hours, responsible for supervising the overnight staff, providing exceptional guest service, and ensuring the safety and security of the property. The Hotel Night Manager serves as the point of contact for guests and employees during non-business hours, handling various tasks and issues that may arise during the night shift.
 

A little taste of your day-to-day
As Night Manager, you'll be the Operational Leader on property overnight, responsible for ensuring a safe, secure and seamless experience for our guests while supporting the team and hotel operations after hours. Working closely with the Front Office leadership team, you'll oversee all aspects of the overnight operation, balancing guest service, financial accountability, team leadership and hotel safety.

• Leading the overnight operation and acting as the primary escalation point for guest, colleague and operational matters
• Delivering exceptional guest experiences through proactive engagement, effective service recovery and resolution of guest concerns
• Supporting the achievement of hotel performance metrics, including Overall Experience, Loyalty Recognition, Guest Love, enrolment and IHG One Rewards benefit delivery
• Managing the Night Audit process, financial reconciliations, cash handling, credit monitoring and daily reporting with a high degree of accuracy and attention to detail
• Preparing and distributing daily revenue reports, briefing document and Duty Log with utmost accuracy and attention to details
• Leading, coaching and supporting overnight team members while fostering a positive and accountable team culture. Support with Recruitment and Performance management activities
• Collaborating with all hotel departments to ensure guest requests, operational priorities and service standards are effectively delivered
• Maintaining oversight of hotel safety, security and compliance requirements, including responding to incidents and assuming the role of Chief Warden during emergencies
• Supporting departmental projects and process enhancement as assigned by Hotel Leadership Team
 

What we need from you?
• Minimum 1 year of experience in Hotel Front Office leadership – Overnight experience is highly regarded
• Diploma in Hotel Management, or relevant fields
• Proven ability to lead teams, make sound decisions and manage guest concerns with confidence and professionalism
• Solid communication and stakeholder management skills, with the ability to build effective working relationships and collaborate across all hotel departments
• Sound financial acumen, including cash handling, reconciliations and audit processes
• Working knowledge of hotel safety, security and emergency procedures
• Proficiency in using PMS, Microsoft Office, and other hotel operation systems, with the ability to adapt effectively to new systems and technologies
• A passionate team player, ability to work in a fast-paced environment and prioritise workloads
• You must meet the legal requirement to work full-time in Australia, with availability to work on a rotating roster, including weekends and public holidays
• Fluency in professional English - extra language skills would be great, but not essential

What you can expect from us?
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.
 

Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting
both domestic and global groups alike. Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take
the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don’t meet every single requirement, but still believe you’d be a great for the job ? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.