Operations Specialist, Guest Experience Analytics
Lokasi: Amerika Serikat, Georgia, Atlanta
Alamat: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, suite 100, 30346
Job number: 164604
Hiring Salary: USD 60,000.00 - 80,000.00
Support all aspects of the IHG Guest Experience program, including collecting and analyzing stakeholder feedback, troubleshooting technical issues, documenting enhancements, and continuously improving guest experience tools, reporting platforms, and related processes to drive adoption, performance, and guest satisfaction.
Your day to day
Support the end-to-end lifecycle of IHG’s Guest Experience (GX) tools and platforms, including portal development, product optimization, documentation, and performance monitoring.
Provide day-to-day operational support for the Guest Experience team, including managing team inboxes, coordinating testing, resolving issues, and supporting program operations.
Drive adoption and effective utilization of guest experience tools by implementing engagement strategies, providing support resources, and analyzing usage trends to maximize impact across the organization.
Bring a strong understanding of hotel operations and hospitality business practices to support the effective use of guest experience technologies and ensure tools are aligned with property-level needs and workflows.
Develop and maintain training materials and documentation for enhancements, upgrades and support.
Collaborate with software vendors and internal teams to enhance customer experience (GX) survey products and ensure they align with hotel needs and brand standards.
Use working knowledge of tools like SQL, HTML to troubleshoot issues, support configurations, and contribute to technical investigations in partnership with product and vendor teams.
What we need from you
Bachelor's degree in a relevant field of work or an equivalent combination of education and work-related experience.
5+ years of progressive work experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
Preferred hotel operations experience
Experience in conducting classroom training and preparing training documentation
Knowledge and understanding of structured analysis and technical design techniques
Experience in project coordination and workflow management
Deep interest and proven ability to learn the underlying technical details of a product
Knowledge of Guest Experience and its measurement
Demonstrated attention to detail and ability to manage multiple tasks required
Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $60,000.00 to $80,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Siapa kami
Tidak cukup memenuhi semua persyaratan, tetapi masih yakin Anda akan cocok untuk pekerjaan ini? Kami tidak akan pernah tahu kecuali Anda menekan tombol 'Terapkan'. Mulailah perjalanan Anda bersama kami hari ini.
Informasi penting:
- Kisaran gaji yang tercantum adalah skala gaji terendah hingga tertinggi yang kami, dengan itikad baik, yakini akan kami bayarkan untuk peran ini pada saat postingan ini dibuat. Pada akhirnya kami mungkin membayar lebih atau kurang dari kisaran yang tercantum, dan kisaran tersebut dapat diubah di masa mendatang. Posisi gaji karyawan dalam rentang gaji akan didasarkan pada beberapa faktor, termasuk pendidikan yang relevan, kualifikasi, sertifikasi, pengalaman, keterampilan, senioritas, lokasi geografis, kinerja, shift, persyaratan perjalanan, metrik berbasis penjualan atau pendapatan, dan kebutuhan bisnis atau organisasi.
- Tak ada jumlah gaji yang dianggap sebagai upah atau kompensasi sampai gaji tersebut diperoleh, menjadi hak milik, dan dapat ditentukan. Jumlah dan ketersediaan bonus, komisi, atau bentuk kompensasi lainnya yang dapat dialokasikan kepada karyawan tertentu tetap menjadi kebijakan Perusahaan kecuali dan sampai dibayarkan dan dapat dimodifikasi atas kebijakan Perusahaan, sesuai dengan hukum.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- Jika Anda memerlukan akomodasi yang wajar selama proses aplikasi, silakan klik di sini.
- IHG tidak menerima lamaran, pertanyaan, atau CV/resume yang tidak diminta dari agen perekrutan atau penempatan kerja. Silakan klik di sini untuk mengetahui kebijakan agensi kami.
- Jika Anda penduduk atau melamar lowongan pekerjaan di Negara Bagian Washington, silakan klik di sini untuk membaca tentang manfaat yang berlaku.
Hiring Salary: USD 60,000.00 - 80,000.00
