Restaurant Supervisor - The Willard InterContinental Washington

Do you see yourself as a Restaurant Supervisor?

For over 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs; inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.  The hotel's 335 well-appointed large guestrooms include 41 elegant suites.  Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining.  There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings.  The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

Position Overview:

As Restaurant Supervisor, you will be an ambassador for providing exceptional service to our guests.

Every day is different, but your essential functions will include the following:

• Supervise and lead the restaurant colleagues, including hiring, training, and scheduling and performance management.
• Set performance goals for the team and ensure they are met.
• Foster a positive work environment and encourage teamwork.
• Oversee daily restaurant operations, ensuring compliance with health and safety regulations, and restaurant policies.
• Monitor food quality, presentation, and portion control to maintain high standards.
• Manage inventory levels, order supplies and coordinate with vendors.
• Ensure excellent customer service is consistently provided to guests.
• Address and resolve customer complaints or issues promptly and professionally.
• Ensure that all training programs, manuals, tests or other materials are approved and in compliance. 
• Perform all aspects of position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Offer positive solutions to problems or issues and provide input to the decision-making team.
• Ensure that all operational systems are in place for the restaurant..
• Support and assist colleagues during service.
• Ensure that all service points are consistently met.
• Foster team building and diversity at all restaurants.
• Ensure adherence to Property Policies and Procedures
• Assist with all aspects of the operation. 
• Participates in all daily restaurant colleague meetings.

What we need from you:

• Minimum two years of restaurant experience 
• Proven experience in managing a group of service staff in upscale dining environment.
• Exceptional interpersonal and communication skills to liaise with staff, guests, and hotel management.
• Flexibility to work evenings, weekends, and holidays as needed in a hotel environment.

What you can expect from us: 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not applicable for Colorado applicants.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.