Senior Manager, Merchant Services
Lokasi: Amerika Serikat, Georgia, Atlanta
Alamat: 1 - Corp Atlanta Ravinia, Three Ravinia Drive, suite 100, 30346
Job number: 167781
This role will lead the commercial, financial, and strategic management of the payments portfolio. Own complex provider negotiations, optimize payment economics and performance, strengthen risk and control, and ensure negotiated value is implemented and measured. Partner across Finance, Technology, Product, Procurement, Legal, and Commercial teams to shape future payments strategy and deliver sustainable business outcomes.
Your day to day
- Own end-to-end strategy and execution for complex negotiations with card schemes, acquirers, payment service providers, and gateways, including deal structure, pricing, incentives, service levels, and commercial terms.
- Translate payment contract terms and provider proposals into P&L, margin, cash, and unit economics impacts; build robust financial models that clarify revenue, cost, and risk trade-offs.
- Actively optimize the payments portfolio across routing, pricing, providers, and operating models; identify and close fee leakage and performance gaps.
- Use hotel-level and portfolio data to improve authorization rates, chargebacks, pricing consistency, service performance, and provider accountability.
- Own the payments control agenda across fraud, PCI, scheme rules, disputes, and chargebacks while balancing control, guest experience, and cost.
- Establish clear governance, decision rights, RACI, and escalation paths across a multi-owner environment without slowing delivery.
- Align Finance, Technology, Product, Procurement, Legal, and Commercial stakeholders behind a single negotiation and implementation strategy.
- Ensure negotiated outcomes are implemented, tracked, and realized, including rates, routing changes, incentives, SLAs, savings, and performance improvements.
- Reset standards and build capability in underperforming environments; foster a challenger culture that tests provider and internal assumptions when economics do not stack up.
What we need from
Demonstrated success leading complex payment negotiations and owning deal strategy end-to-end.
Deep payments ecosystem experience across acquiring, interchange, scheme economics, gateway models, PSPs, and provider operating models.
Proven record of delivering measurable savings, improved commercial terms, and payment performance improvement.
Experience operating across Finance, Technology, Product, Procurement, Legal, Commercial, and external provider stakeholders.
Experience resetting standards, improving an underperforming environment, and building team or organizational capability.
Travel - minimal required
Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. This expectation may be adjusted to evolve with the changing needs of the business.
#LI-SM
Siapa kami
Tidak cukup memenuhi semua persyaratan, tetapi masih yakin Anda akan cocok untuk pekerjaan ini? Kami tidak akan pernah tahu kecuali Anda menekan tombol 'Terapkan'. Mulailah perjalanan Anda bersama kami hari ini.
Informasi penting:
- Kisaran gaji yang tercantum adalah skala gaji terendah hingga tertinggi yang kami, dengan itikad baik, yakini akan kami bayarkan untuk peran ini pada saat postingan ini dibuat. Pada akhirnya kami mungkin membayar lebih atau kurang dari kisaran yang tercantum, dan kisaran tersebut dapat diubah di masa mendatang. Posisi gaji karyawan dalam rentang gaji akan didasarkan pada beberapa faktor, termasuk pendidikan yang relevan, kualifikasi, sertifikasi, pengalaman, keterampilan, senioritas, lokasi geografis, kinerja, shift, persyaratan perjalanan, metrik berbasis penjualan atau pendapatan, dan kebutuhan bisnis atau organisasi.
- Tak ada jumlah gaji yang dianggap sebagai upah atau kompensasi sampai gaji tersebut diperoleh, menjadi hak milik, dan dapat ditentukan. Jumlah dan ketersediaan bonus, komisi, atau bentuk kompensasi lainnya yang dapat dialokasikan kepada karyawan tertentu tetap menjadi kebijakan Perusahaan kecuali dan sampai dibayarkan dan dapat dimodifikasi atas kebijakan Perusahaan, sesuai dengan hukum.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- Jika Anda memerlukan akomodasi yang wajar selama proses aplikasi, silakan klik di sini.
- IHG tidak menerima lamaran, pertanyaan, atau CV/resume yang tidak diminta dari agen perekrutan atau penempatan kerja. Silakan klik di sini untuk mengetahui kebijakan agensi kami.
- Jika Anda penduduk atau melamar lowongan pekerjaan di Negara Bagian Washington, silakan klik di sini untuk membaca tentang manfaat yang berlaku.
- For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
