Operator telepon
Merek Hotel: Holiday Inn
Lokasi: Kuwait, Kuwait
Hotel: Kuwait Salmiya (KWIME), 140 Hamad Al Mubarak Street, Gulf Road PO Box 234, 22003
Job number: 127360
You Day to Day:
- Promptly and courteously answering incoming calls, adhering to our hotel's communication standards.
- Welcoming callers warmly and professionally, introducing yourself and representing our hotel with pride.
- Providing guests with comprehensive information about our facilities, services, and amenities.
- Assisting guests in making reservations, placing room service orders, scheduling wake-up calls, and addressing inquiries.
- Transferring calls accurately and promptly to the appropriate departments or extensions.
- Addressing guest concerns or issues related to telecommunications services efficiently and escalating when necessary.
- Monitoring and responding promptly to voicemail messages.
- Operating our telecommunications systems proficiently, ensuring accurate call logging and maintaining system integrity.
- Facilitating internal communication by relaying messages between team members and departments.
- Collaborating closely with the front desk, concierge, and other departments to ensure seamless communication flow.
- Upholding strict confidentiality standards regarding guest information and adhering to privacy policies.
- Assisting in emergency situations by following established protocols for handling urgent calls.
- Completing administrative tasks related to telecommunications operations, such as updating directories and overseeing equipment maintenance.
- Providing additional support during peak periods or special events as required.
What we need from You:
- Previous experience in a similar role within the hospitality industry preferred.
- Exceptional communication skills, both verbal and written, with a courteous and professional demeanor.
- A strong commitment to delivering outstanding customer service and maintaining composure under pressure.
- Proficiency in operating telecommunications systems, including switchboards and voicemail systems.
- Familiarity with our hotel's services, amenities, and local attractions is advantageous.
- Strong multitasking abilities with excellent organizational skills, particularly in a fast-paced environment.
- Attention to detail and accuracy in handling guest information and call logs.
- Flexibility to work various shifts, including weekends and holidays, as required.
- Knowledge of emergency procedures and protocols is beneficial.
Di IHG, kami telah membuat janji. Sebagai salah satu grup hotel terkemuka di dunia, kami hadir untuk memberikan Keramahan Sejati untuk Kebaikan. Membuat tamu dan kolega kami merasa diterima, diperhatikan, diakui, dan dihormati - di mana pun mereka berada di dunia. Ingin menjadi bagian dari perjalanan ini?
Perjalanan adalah sebuah perjalanan. Kami membantu menjadikannya sukacita.
Dimulai dengan sambutan yang hangat dan mengundang untuk semua tamu, baik yang bepergian untuk bisnis atau bersenang-senang, menikmati malam singkat, atau bersantai selama seminggu. Di Holiday Inn®️ kami selalu berusaha untuk membuat masa menginap para tamu menjadi lebih menyenangkan, membantu mereka menciptakan kenangan yang tak terlupakan. Senyum yang tak tertahankan adalah spesialisasi kami. Kita harus tahu, kami telah memulai perjalanan kami sejak tahun 1952. Jadi, jika Anda dapat membantu kami menyebarkan kegembiraan berwisata kepada semua orang, kami akan dengan senang hati menyambut Anda di keluarga besar Holiday Inn®️.
Tidak cukup memenuhi semua persyaratan, tetapi masih yakin Anda akan cocok untuk pekerjaan ini? Kami tidak akan pernah tahu kecuali Anda menekan tombol 'Terapkan'. Mulailah perjalanan Anda bersama kami hari ini.
