客服中心接待员 Agente del centro servizi per gli ospiti
Marca dell'hotel: InterContinental
località: Cina, Pechino, Pechino
Albergo: Beijing Sanlitun (PEGHE), No. 1 South Sanlitun Road, distretto di Chaoyang, 100027
Numero di lavoro: 102207
Duties and Responsibilities工作职责
- Meet and greet hotel guests warmly and courteously
- 热情并礼貌的接待酒店来宾
- Actively participate in the sending, receiving and distribution of all incoming and outgoing faxes and messages
- 积极发出、接收和送达进出酒店的传真和留言
- Provide secretarial services for guests
- 向客人提供秘书服务
- Minimize all costs whenever possible
- 尽量节省成本
- Efficient in the use of all business center equipment
- 熟练使用商务中心所有设备
- Update traffic sheets accurately
- 准确更新电话单
- Handle complaints promptly and follow up thoroughly on action taken
- 对投诉进行迅速处理并对所采取的措施彻底跟进
- Abide by established work schedules
- 遵守既定工作安排
- Promote in house in house service and facilities
- 促进内部服务和设施
- Answer all guests queries regarding meeting room rates, fax, copy machine, computer technology and all equipment efficiently and politely
- 对客人提出的关于会议室收费、传真、复印机、电脑技术以及所有设备的问题做出准确和礼貌的回答
- Update airline schedules and guides the guest whenever requested
- 更新航班时间表，并引导客人去其想去之处
- Co-ordinate the reservations of meeting rooms
- 协调会议室的预订
- Advise to Supervisor all stationary needs in advance
- 提前向主管汇报办公用品方面的需求
- Attend to all guest needs and queries
- 解决客人的一切需要及问询
- Call regular guests, VIPs and long stay guest by name and learn the names of new guests
- 称呼常客、贵宾和长期住宿的客人的名字并熟知新客人的名字
- Ensure cleanliness of work area and clean your work area prior to departing
- 保证工作区域的清洁并在离开工作区前对其进行清扫
- Report daily activities in logbook
- 在工作日志上记录每日活动
- Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings
- 通过销售、重新确认或预订向客人提供所有关于交通、旅游、城市和餐馆的信息
- Participate in departmental briefings and training sessions
- 参与部门例会和培训活动
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