宾客 服务 经理 Responsabile del servizio clienti

指导客户关系工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。

Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. 

与其它部门和必要的外部承包商联系，以确保提供高质量的服务。

Liaise with other departments and necessary outside contracts to ensure excellent service delivery.

处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进

Handle guest complaints and refer them as necessary, follows up on corrective action.

 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量

Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.

确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度。

Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction.