行李 员

DUTIES ANDRESPONSIBILITIES 工作职责

·        Assist with heavy packages, coats, suitcase, etc. being alertto give assistance courteously and quickly, before having to be asked

   主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

·        Maintain a willingness to please attitude and give undividedattention to any approaching guest

   保持令人愉悦的态度并专心接待每位到来的客人。

·        Adhere to guest checking in and checking out procedurespertaining to baggage handling

   在与行李相关的问题上，遵守客人入住和退房工作程序。

·        Welcome guests at the main entrance, offering the greetingappropriate to the time of day taking particular note of repeat guests andPriority Club members

在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

·        Assist arriving and departing guests by opening and closingcar and taxi doors

   为来店和离店的客人开关汽车及出租车门。

·        Maintain a spotless Porte cochere and Drive way

   保持车辆门道和车道的清洁。

·        Guide the guest to the Front Desk and wait behind the guestduring the check-in.  Keep eyes on theFront Desk Clerk who provides the signal for you to step forward and receivethe room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.

   将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

·        Be familiar with the layout of the hotel and memorize thepreferred route for escorting guests

   熟悉酒店布局并记下护送客人的最佳路线。

·        Be familiar with the lift workings and emergency stairs

   熟悉电梯和疏散楼梯的使用。

·        Provide information to guests about the hotel facilities andservices

向客人提供关于酒店的设施和服务的信息。

·        Learn and utilize names of guests, especially repeat and longstaying guests and routinely greet guests as they pass through the lobby,remaining alert to situations where he can be of assistance to guests

  熟知并称呼客人的名字，特别是对于常客和长住客，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。

·        Keep the lobby clean and tidy, informing the Concierge Supervisorif it needsmajor cleaning

   保持大厅的整洁，如果需要清扫应通知礼宾主管。

·        Maintain a well groomed hair style and wear clean, shiny well-polishedshoes and a neat uniform while on duty

上班时要保持好的发型，注意服装的干净，鞋要光亮，并保持制服的整齐清洁。

·        Help other employees in department, replacing them temporarilywhen necessary

   帮助部门内其它员工，如有必要则暂时代理他们的工作。

·        Keep the baggage room clean and in order before going offduty on each shift

每次交班前均保持行李室的整洁。

·        Upon arrival of newspaper, prepare them and deliver them toguest rooms as assigned by the Bell Supervisor

   当报纸送到后进行适当整理，然后按行李主管的要求将其送至客人房间。

·        Use the Duty Log to document matters of importance

   使用工作日志来记录重要事项。

·        Arrange transport and coordinate luggage

   负责安排交通并协调行李事宜。

·        Transport guests and employees in the hotel’s limousine.

提供豪华轿车的接机服务。

·        Summon taxis upon request.

为客人提供出租车服务

·        Provide any other duties and services as assigned by theChief Concierge

执行礼宾司分配的服务任务

Required Skills –

技能要求---

l  Communication skills are utilized a significant amount of time wheninteracting with others; demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

l  Able to read and write English

良好的英文听写能力。

Qualifications –

学历---

l  High School or Vocational Certificate  in Hotel Administration, Hotel Management orequivalent

高中及以上学历

l  6 months experience in guest service or customer service, or anequivalent combination of education and experience. 

拥有6个月及以上宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景。