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销售 经理

Crowne Plaza-endorsed-logo-pos-rgb-vert-en
Crowne Plaza-endorsed-logo-pos-rgb-vert-en

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Guangxi, Beihai

Albergo: Beihai Silver Beach (BHYHI), Silver Beach, 536000

Job number: 141909

FINANCIAL RETURNS财务回报

·Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
·对酒店的主要目标行业有深入的了解和了解,并在必要时获得行业/客户的专业知识,以最大限度地提高潜在客户转化率
·Ensure the timely follow up and pursuit of business with customers’ leads in order to drive the highest levels of conversion
·确保及时跟踪并跟踪客户的需求,以获得最高的转化率
·Conduct and/or assist Sales team in customer negotiation process
·指导和/或协助销售团队进行客户谈判
·Conduct proposal negotiation process and assist Business Development team where necessary
·进行提案谈判,必要时协助业务开发团队
·Handle contract signing process
·处理合同签订流程
·Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
·在相关系统中标注潜在客户状态,并将潜在客户状态传达给相关业务开发人员(如客户所有者)

PEOPLE 团队

·Team up with counterpart Crowne Meetings Events staff to deliver sector/customer specific services when appropriate
·与相应的皇冠会议和活动人员合作,在适当的时候为客户提供特定的服务
·Communicate to his/her superior any issues encountered and other relevant information
·与他/她的上级沟通遇到的任何问题和其他相关信息
·Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required
·根据需要参加和参与培训、每日简报和其他会议
·Where applicable, supervise, manage and train Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in carrying out their responsibilities
·在适当的情况下,监督、管理和培训皇冠会务销售主任和皇冠会务销售协调员,确保他们履行职责

GUEST EXPERIENCE 宾客体验

·Process customer inquiry in accordance to specified service standards
·按照指定的服务标准处理客户咨询
·Develop and deliver relevant documentation to the customer
·开发并交付相关文件给客户
·Prepare and deliver site inspections for potential customers (when necessary)
·为潜在客户准备并交付现场检查(必要时)

RESPONSIBLE BUSINESS 企业责任

·Prepare and submit proposals
·准备并提交提案
·Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
·确保所提供的销售系统中所有相关活动和客户信息的记录(i.e. Delphi; Opera; etc.),以供日后参考及管制之用
·Perform other duties as assigned.
·完成其他分配的任务
 

Expected to possess the following skills:

具备以下技能:

·Good communication and negotiation skills
·良好的沟通和谈判技巧
·Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
·积极主动,按时完成任务,完成要求的任务和项目。
·Strong organisational skills required to maintain electronic and paper filing systems
·良好的组织能力,维护电子和纸质文件系统
·Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
·持对政策和程序的高度了解,并在适用时有效地与所有人员沟通。
·Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
·具备清晰有效的口头和书面表达能力,以便向客户、技术人员、管理人员和团队成员获取和传达信息,并撰写报告
·Excellent PC skills (including MS Office)
·优秀的电脑技能(包括MS Office)

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