Account Director - Total Account Management (Greater Toronto Area)

The Account Director is primarily responsible for strategically identifying, developing, and managing corporate transient and group sales opportunities. This role requires a strategic thinker with a strong sales acumen, exceptional relationship-building skills, and a passion for delivering outstanding customer service. The ideal candidate will possess strong problem-solving skills, the ability to work collaboratively within a team, and a drive to win in a highly competitive market.

Your day to day

• Business Development: Actively seek and develop new business opportunities and contacts within assigned accounts to maximize market share and revenue.
• Strategic Planning: Assess accounts and their opportunities, building strategic account plans using the IHG template. Collaborate with global counterparts, agencies, hotels, and contacts to execute strategies and tactics that drive revenue and market share.
• Performance Analysis: Monitor account performance metrics and use data to identify trends and opportunities, utilize data-driven insights to inform decision-making and refine sales strategies
• Networking: Network within accounts to identify key decision-makers and influencers, building relationships to fully penetrate account potential.
• Understanding Client Needs: Seek to understand the account's business and priorities, developing strategies that align with their objectives and maximize opportunities
• Collaboration with Hotels: Work closely with appropriate hotels to ensure clear communication of expectations and goals. Develop a network of support at key hotels, fostering close working relationships with hotel management and sales staff.

What we need from you

• Education: Bachelor’s or master’s degree in marketing, Management, Business, Hospitality, or an equivalent combination of education and work-related experience.
• Market Experience: Demonstrated experience working in the Canadian market, with a deep understanding of managing across cultural teams and client interactions.
• Sales Management: Proven experience in organizing, planning, and executing large-scale sales segment plans from conception through implementation.
• Communication Skills: Effective verbal and written communication skills for providing information to clients, vendors, senior management, and staff. Ability to work effectively at the board level in client companies, with strong relationship management, negotiating, and persuading abilities.
• Commercial Acumen: Strong commercial acumen with a high-level understanding of operating in an owned, managed, and franchised environment. Experience with franchise organizations or ownership constituencies is preferable. International experience or handling accounts with an international scope is required.

Travel – willingness to travel up to 50% as needed

Location – Remote:  **Candidate must reside in the Greater Toronto Area**

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

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