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Assistant Front Office Manager - InterContinental Singapore

2482x804-hotelper ufficio
2482x804-hotelper ufficio
intercontinentale
intercontinentale

Marca dell'hotel: InterContinental
località: Singapore, Singapore

Hotel: Singapore (SINHB), 80 Middle Road, 188966

Job number: 141335

YOUR DAY TO DAY 

  • Participate in the preparation of the annual departmental operating budget and financial plans. 
  • Controls and monitors departmental costs on an ongoing basis to ensure performance against budget, managing the department expenses. 
  • Oversee night audit function and preparation of daily financial reports. 
  • Participate in the planning and execution to increase occupancy and ADR through walk-ins and up-selling at the front desk. 
  • Assists in planning for future staffing needs and recruiting in line with company guidelines.    
  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.  
  • Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. 
  • Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.   
  • Create a positive hotel image in every interaction with internal and external customers. 
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.   
  • Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.   
  • Maintain current Hotel information to be able to provide information to guests.   
  • Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership. 
  • Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems   
  • Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds. 
  • Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures. 

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