Assistente responsabile della formazione

Vision and Values

As Assistant Training Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout the operation and its strategic planning and development.  

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Assistant Training Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.

Out of the Ordinary  

I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.

Operational Ownership

In this role, I will work for the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the HR team to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them.  I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Work on the rejuvenation of the training department experience.  
• Assist on evaluating individual organization performance to ensure training is meeting business needs and improving performance.
• Develop and deliver training programs and/or evaluate, modify and improve existing programs based on the property’s needs.  
• Optimize training processes for efficiency by constantly reviewing them to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Work for the efficient operation of the training department to provide exceptional products and services training within brand operating standards.  
• Identify training and development needs within the organization through job analysis, performance reviews and regular consultation with other managers.
• Delivery trainings and development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops that is easily understandable and in a way that motivates them.
• Assist on testing and evaluating procedures for in-house courses.
• Review and organize training manuals, multimedia visual aids, and other educational materials involved in the strategic planning, resource allocation and coordination of training delivery
• Continually amend the training and development programs as necessary, to adapt to the changes that occur in the work environment.
• Work on training programs for trainees from local and overseas hotel schools and maintain/update all training records.
• Assist on monitoring and reviewing the progress of trainees by using questionnaires and by having discussions with manager.
• Provide updated information on relevant external courses for hosts.
• If required, initiate or organize language classes for hosts to help develop their language comprehension and evaluate student grades.  
• Assist to schedule events, activities and team gatherings with the collaboration of my team and communicate any activities to hosts. 
• Develop and roll out Mission Wellness calendar on monthly basis.
• Assist on conducting orientation sessions and arrange on-the-job training for new hires.    
• Implement, review and maintain documentation, reporting systems and contractual obligations.  
• Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the department.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.  
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by the General Manager  with a two-way flow of pertinent information and communications.
• Perform any additional duties given to me by the General Manager. 

Qualifications & Skills

To execute the position of Assistant Training Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or in education or a related discipline.  

Technical skills include proficient use with computers and software including MS Office - Word, Excel, PowerPoint and Outlook. I have experience learning through an e-learning platform or mobile app. I have an excellent command of written and spoken English with some knowledge of the local language and customs.

 I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.