Bellboy - Six Senses Douro Valley

Vision and Values

As Bellboy, I fully comprehend the vision of Six Senses Douro Valley to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.

Wellness

I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes playing an active role and participating regularly in our Mission Wellness activities.

Sustainability

Sustainability is at the core of everything we do at Six Senses. I will ensure to follow all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging. I will maintain a harmonious and sensitive approach to our environment and cultural surroundings.

Out of the Ordinary

I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory.

Operational Ownership
 

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include:

• Deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner and offer assistance to guests when requested.
• Deliver newspapers, breakfasts and messages to guests’ rooms in a timely and efficient manner.
• Ensure company cars are always in a perfect state of cleanliness and there is no damage.
• Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles. Park guest cars in the right car parking slot.
• Maintain the cleanliness of guest areas including lobby and report any defects.
• Handle guest inquiries by providing accurate and appropriate information.
• Report any illness, accidents befalling guests, irregularities to the Front Office Manager.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell Spa and F&B facilities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management.
 

Skills and Experience

To execute the position of Bellboy, I have the required qualifications minimum a hospitality diploma/degree, technical skills and experience in a similar or greater role in luxury hotels with proven results.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.I have a good command of written and spoken Portuguese and English. I have a valid EU drivers licenses with no points removed and no pending criminal charges