Commercial Tools & Solutions Manager – Groups & Meetings

Being the Center of Excellence facing partners in Group management including but not limited to B2B MICE Partners and IHG direct Meeting products driving overall leads traffic, while improving hotel overall leads conversion % by deeply understanding the ways of handling business across IHG and competitors. Setting strategies and tactics based on insight and data based on key priorities 

Your day to day

• Lead strategic optimization of existing MICE platforms/partnerships and identify new opportunities for the purpose of gaining market share and revenue.
• New MICE partnership development  
• IHG G&M book direct enablement across platforms and hotel PMS connectivity meeting customer need, while enlarging enterprise contribution
• Own hotel end to end offer/promotion implementation, and daily maintenance.
• IHG G&M system/tools enhancement based on business requirement.
• G&M Offer/promotion design and implementation, by working with IHG Sales, Loyalty, Commercial Performance and Operations team to conclude relevant offers by brands, destination underpin varies seasonality.
• Provide critical inputs and enable Sales leadership in the development of industry strategy, insight feeding and expand manage accounts MICE penetration.
• Leading G&M related initiatives/projects that innovates efficiency and own cost.

What we need from you

Qualifications:

Minimum 5 years’ experience in implementation/Product management/BD/Operation functions in MICE industry, a well exposure across functions would be preferred.

Experience in company’s MICE Management/HR/Consulting or hospitality industry will be a plus.

Requirements:

• In-depth knowledge of MICE Management industry, including but not limited to behavior policy and standard, event end-to-end process, PCO market including event purchasing and fulfillment and experience.
• Logical thinking, strong learning ability, first-class execution, passion in hospitality industry. Display an understanding of market trends as well as both customer and partner’s needs.
• Ability to develop strong relationships with business partner’s senior management with effective communication and negotiation skills.
• Good in project management and implementation. Ability to priorities work and initiative to introduce and improve processes.
• Flexible working approach. Ability to priorities work and initiative to introduce and improve processes.  
• Effective communication, confident presentation, and interpersonal skills.