Franchise Hotel - Reservations Coordinator
Hotel Brand: Holiday Inn
Location: United Kingdom, Northampton
Hotel: Rugby-Northampton M1, Jct.18 - (RUGNH)
Job number: FRRUGNH3928
Questo annuncio di lavoro è relativo a una posizione presso un hotel di proprietà e gestito da un affiliato indipendente, non da IHG o dalle sue affiliate. IHG non è coinvolta nelle politiche o nelle pratiche di assunzione o di impiego quotidiano degli affiliati.
Facendo clic sul pulsante Candidati, l'utente si candiderà per una posizione presso un hotel in franchising di proprietà e gestione indipendente, non presso IHG o le sue affiliate, e IHG non sarà il datore di lavoro dell'utente.
About Us
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Apply today – we look forward to hearing from you!
Your day to day
The Role
We're looking for a Reservations Coordinator to join our team. The role reports directly to one of our Customer Excellence Managers and is part of our team based at the Commercial Hub in Crick (NN6 7XR).
In this role, you will be responsible for handling enquiries received via phone, email and other online channels, seeking to secure business on every interaction. You will play an integral part in maximising revenue and conversion of all group reservations opportunities for our hotel portfolio. You will be the first point of contact for customers; your goal will be to build connections with customers and deliver customer excellence by meeting their needs. It will also be vital to build and maintain relationships with all stakeholders, both internal and external.
What we need from you
Who we’re looking for
If you're the kind of person who is results driven, customer focused, has excellent verbal and written communication, organised and can prioritise your workload, we want you to join us! Plus, you'll learn all about our hotels across the UK and become fully conversant with all facilities, services, and special promotions offered by the hotels. You can then use this information to maximise hotel sales.
This role would be perfect for someone who has worked in a hotel sales/reservations office and is ready to take the next step to a multi-property role. We would also be delighted to talk to anyone who has worked in a customer-facing role before in any industry. And if you're good at selling to people, having meaningful conversations, and building relationships, that's even better.
What we offer
Benefits
Our rewards package includes:
- Attractive discounts across many major retailers, restaurants, and events – you can save up to £500 a year on your grocery shopping!
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
- Robust career development opportunities and support for personal growth
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