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Front Desk Supervisor - SEASW

2482x804-hoteloperations
2482x804-hoteloperations
even-endorsed-logo-rgb-en
even-endorsed-logo-rgb-en

Marca dell'hotel: EVEN Hotels
località: Stati Uniti, Washington, Seattle

Hotel: Seattle Downtown - Lake Union (SEASW), 527 Fairview Avenue N, 98109

Job number: 140870

Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.

Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.

Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.  May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.

Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.

Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints.  Make appropriate service recovery gestures in accordance with established guidelines.

Promote teamwork and quality service through daily communication and coordination with other departments.

Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)


What We Need from You –

High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products, and computer equipment

Use a keyboard to operate various property management and reservations systems, etc.

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often.

Basic math skills are used frequently.

Problem solving, reasoning, motivating, and training abilities are often used.

May be required to work nights, weekends, and/or holidays.


What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT.  This range may be modified in the future. The hourly range for this role is $16.66 to $20.66.

We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Chi siamo

EVEN Hotels è il luogo in cui l'ospitalità incontra il benessere.

Da EVEN Hotels il benessere è intrinseco. Ci sforziamo di aiutare gli ospiti a stare bene e felici quando sono lontani da casa. Ogni hotel dispone di un team d'élite composto da personale attento agli ospiti e al benessere, pronto a sostenere il marchio e a dare un tocco personale. Energico e amichevole? Prospererai ad EVEN.

Non soddisfi tutti i requisiti, ma credi ancora di essere perfetto per il lavoro? Non lo sapremo mai a meno che tu non premi il pulsante "Applica". Inizia oggi il tuo viaggio con noi.

Informazioni importanti:

  • La fascia di stipendio elencata è la scala retributiva più bassa e più alta che, in buona fede, riteniamo che pagheremmo per questo ruolo al momento di questo annuncio. Alla fine potremmo pagare più o meno dell'intervallo pubblicato e l'intervallo potrebbe essere modificato in futuro. La posizione retributiva di un dipendente all'interno della fascia retributiva si baserà su diversi fattori, tra cui istruzione, qualifiche, certificazioni, esperienza, competenze, anzianità, posizione geografica, prestazioni, turno, requisiti di viaggio, metriche basate sulle vendite o sui ricavi ed esigenze aziendali o organizzative.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG non accetta candidature, richieste o CV/curriculum non richiesti da agenzie di selezione del personale o di reclutamento. Clicca qui per la nostra politica di agenzia.
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