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Fulfillment Executive - Hindi

Marchio dell'hotel:
Località: Filippine, Makati City

Albergo: CRO Manila, 27 ° piano, Torre due, RCBC Plaza,, 6819 Ayala Avenue angolo Gil Puyat Avenue, MAKATI CITY, 1200

Job number: 140605

2482x804-supportoallevenditeefficacia
2482x804-supportoallevenditeefficacia

Role Purpose

Provides support to IHG’s Sales Teams by facilitating and managing leads received through phone or email. 

Key Accountabilities

  • Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG-branded hotel with a focus on generating the best levels of revenue.
  • Work with clients to identify their needs and locate IHG properties that best accommodate them.
  • Actively gather the necessary specifications for our hotel(s) to make a bid decision.
  • Handle inquiries efficiently and accurately enter leads into the system within the prescribed response times.
  • Follow up, review and collate proposals for delivery to the client.
  • Ensure timely follow-ups and pursuit of business with clients, stakeholders and hotels to drive conversion.
  • Where first-choice property is not available, cross-sell the client to another IHG-branded property.
  • Participate in negotiations when needed.
  • Document tasks and follow up actions in our system.
  • Work with leads entered through external sources.
  • Maintain a high level of knowledge on IHG’s brands, processes and policies.
  • Find optimum ways to communicate and escalate issues and opportunities to stakeholders.

Key Skills & Experiences

  • Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
  • Must be highly organized.
  • Ability to follow documented procedures.
  • Ability to build, manage and maintain relationships with internal and external stakeholders.
  • Ability to communicate professionally and confidently with management, clients, hotels and stakeholders.
  • Demonstrate clear and effective verbal and written skills.
  • Verbal and written fluency in English, and Hindi.
  • Basic Excel skills.

Education

  • At least two years of tertiary education or the equivalent local requirement.

Experience

  • Prefer at least one (1) year of business experience in a hotel guest relations, hotel sales environment or any equivalent customer service experience.

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