Fulfillment Executive - Hindi
Marchio dell'hotel:
Località: Filippine, Makati City
Albergo: CRO Manila, 27 ° piano, Torre due, RCBC Plaza,, 6819 Ayala Avenue angolo Gil Puyat Avenue, MAKATI CITY, 1200
Job number: 140605


Role Purpose
Provides support to IHG’s Sales Teams by facilitating and managing leads received through phone or email.
Key Accountabilities
- Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG-branded hotel with a focus on generating the best levels of revenue.
- Work with clients to identify their needs and locate IHG properties that best accommodate them.
- Actively gather the necessary specifications for our hotel(s) to make a bid decision.
- Handle inquiries efficiently and accurately enter leads into the system within the prescribed response times.
- Follow up, review and collate proposals for delivery to the client.
- Ensure timely follow-ups and pursuit of business with clients, stakeholders and hotels to drive conversion.
- Where first-choice property is not available, cross-sell the client to another IHG-branded property.
- Participate in negotiations when needed.
- Document tasks and follow up actions in our system.
- Work with leads entered through external sources.
- Maintain a high level of knowledge on IHG’s brands, processes and policies.
- Find optimum ways to communicate and escalate issues and opportunities to stakeholders.
Key Skills & Experiences
- Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
- Must be highly organized.
- Ability to follow documented procedures.
- Ability to build, manage and maintain relationships with internal and external stakeholders.
- Ability to communicate professionally and confidently with management, clients, hotels and stakeholders.
- Demonstrate clear and effective verbal and written skills.
- Verbal and written fluency in English, and Hindi.
- Basic Excel skills.
Education
- At least two years of tertiary education or the equivalent local requirement.
Experience
- Prefer at least one (1) year of business experience in a hotel guest relations, hotel sales environment or any equivalent customer service experience.
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