Guest Relation Manager - (Mandarin Speaker is an Advantage)
Marca dell'hotel: Kimpton
Ubicazione: Thailandia, Koh Samui
Hotel: KI - Kitalay Samui (USMKM), 10/79 Moo 5. Bophut, 84320
Job number: 133533
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints, and compliments – and following it up
- Managing, recording, and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
What we need from you
- Excellent verbal and written communication skills
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
Chi siamo
Kimpton Hotels & Restaurants crea destinazioni uniche che accendono legami umani sinceri. I nostri spazi su misura fondono spirito, stile e piacere per creare una cultura coinvolgente di raffinata irriverenza in cui la gente del posto, i visitatori e i colleghi si connettono senza soluzione di continuità.
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