Guest Relations Office 宾客关系主任

Co-ordinate the provision of friendly, efficient services to regular guests, IHG Rewards Club member, InterContinental Ambassador, repeat guests and VIP guests.
为长住客，优悦会会员，洲际大使会员，回头客和贵宾提供友善，快捷的服务。
Schedule activities for guests.
安排这些客人的活动。
Co-ordinate all promotional activities for these guests clients.
为这些客人计划和协调促销活动。
Trace relevant statistics about this guests.
记录并作出相关统计分析。
Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
自客人入住至离店通过个性化的服务和快捷，热诚的关注以确保更高的宾客满意度。
Ensure IHG Rewards Club members and InterContinental Ambassador consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
确保优悦会会员和洲际大使会员始终获得所有的优惠待遇，常住客和重要客人受到特别的关注和服务。
Inspects all VIP rooms prior to arrival.
在重要客人入住前检查房间。
Greet VIP guests personally and escort all VIP guests to their room.
亲自迎候重要客人并护送所有的VIP客人至房间。
Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
与其他部门和所需的外界人员联系以确保提供优质服务。
Maintenance of efficient repeat guest history system.
管理和维护常住客客史质料。
Promote Inter-Hotel sales and in-house facilities.
提升酒店内部销售和酒店设施的促销。
Perform such functions as to include but not be limited to:
履行的工作任务包括但不局限于：
IHG Rewards Club members, InterContinental Ambassador, VIP guests and regular guest welcome letters
优悦会会员和常客的欢迎信
Solicitation of IHG Rewards Club and InterContinental Ambassador applications
恳请客人注册优悦会和洲际大使会员
Attending to special requests by guests
处理客人的特殊要求
Develop and implement guest telephone contact systems.
建立并发展宾客联系电话档案。
Make the courtesy call.
给客人打礼貌电话 。
Handle guest complaints and refer them as necessary, follows up on corrective action.
处理客人投诉，需要时呈报上级经理，跟进改进行动。
Attend regular IHG Rewards Club，InterContinental Ambassador and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.
参加优悦会,洲际大使会员和重要客人的款待会和社交活动，为改进未来的服务作出努力。
Review arrival lists for VIPs to check room allocations, amenities, and special requests.
检查预到客人和预到重要客人报表以安排房间，礼品摆放和特殊要求。
Prepare requisitions for amenities on a timely basis.
按时填写免费物品和礼品申请单。
Overall responsible for ensuring and maintaining the entire range of services offered for the repeat guests, long staying guests IHG Rewards Club member, InterContinental Ambassador and VIP guests with the aim to maximum guest satisfaction
总体上负责和确保为回头客，长住客，优悦会会员，洲际大使会员和重要客人提供全方位的服务，以达到最大化提高宾客满意度。