Vai ai contenuti

Responsabile del centro servizi clienti 宾客 服务 中心 经理

2482x804-hotelbusinessctrclub
2482x804-hotelbusinessctrclub
intercontinentale
intercontinentale

Hotel Brand: InterContinental
Location: China, Yining

Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road

Job number: 139536

  • Directs, supervises and coordinates the activities in Guest Service Center.
  • 指导、监督和协调宾客服务中心的活动
  • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
  • 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
  • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
  • 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施 
  • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
  • 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施
  • Establishes and maintains effective employee relations
  • 与员工建立并保持良好的工作关系
  • Organizes and conducts regular meeting for all Guest Service Center staff to facilitate communication and a smooth operation
  • 组织和召开由所有宾客服务中心工作人员参加的会议,以加强交流和保证业务的顺利进行
  • Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
  • 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好
  • Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
  • 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护 
  • Maintains up to date list of all telecommunication equipment
  • 更新列有所有电信设备的清单
  • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
  • 监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上
  • Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
  • 就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决
  • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
  • 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录
  • Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
  • 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
  • Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. 
  • 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级
  • Prepares and controls departmental budgeted
  • 准备并控制部门预算
  • To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies 
  • 参加由外单位组织的电信研讨会、产品知识讲座和演示。
  • Performs related duties and special projects as assigned
  • 完成被分派的相关工作任务和特殊项目
  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行交接班说明工作,确定了解酒店活动和运营要求
  • Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
  • 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日
  • Works with Superior and Human Resources on manpower planning and management needs
  • 与上级领导和人力资源部一起进行人力规划和管理需求。
  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 

Non soddisfi tutti i requisiti, ma credi ancora di essere perfetto per il lavoro? Non lo sapremo mai a meno che tu non premi il pulsante "Applica". Inizia oggi il tuo viaggio con noi.

Torna all'inizio