HR Operations Director UK&I

Località: Regno Unito, Windsor

Address: 1 - Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

Job number: 166827

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The Opportunity

As HR Director, UK & Ireland Hotels, you will be the senior strategic people leader for one of IHG's most significant markets.

In this role, you’ll lead the HR strategy for IHG’s UK & Ireland division, partnering closely with the UK & Ireland Managing Director and leadership team. You’ll work across both the managed and leased estate, while also partnering with owners and third-party management companies across our franchised hotels to protect the IHG brand and support a consistent, compliant colleague experience.

This is a highly visible role that combines strategic leadership, commercial influence and operational excellence. You'll play a leading role in shaping workforce strategy, organisational effectiveness, leadership capability, talent development and employee engagement whilst helping the business navigate a rapidly evolving employment and technology landscape.

What You'll Be Responsible For

Driving Business Performance Through People

Partner with the UK & Ireland Managing Director and leadership team to shape and deliver the people strategy for the division.
Influence organisational effectiveness, workforce planning and leadership capability across a complex portfolio of hotels.
Coach and challenge senior stakeholders to drive performance, engagement and talent outcomes.

Leading a High-Performing HR Function

Lead and develop a team of 35 HR, Learning & Development and Talent professionals.
Drive succession planning, talent development and performance management across the division.
Create an environment where colleagues can perform at their best and grow their careers.

Partnering Across a Diverse Hotel Estate

Build trusted relationships with hotel owners, franchisees and third-party management companies.
Support the delivery of a consistent and compliant colleague experience across more than 380 franchised hotels.
Represent IHG externally with industry bodies, trade associations and relevant stakeholder groups.

Shaping the Future of Hospitality HR

Lead the people implications of major business and organisational change initiatives.
Ensure readiness for evolving employment legislation and changing workforce expectations.
Support the continued evolution of HR technology, digital transformation and the application of AI to improve colleague and business outcomes.

What We're Looking For

We're looking for a commercially minded HR leader who combines strategic thinking with strong operational execution.

You'll likely bring:

Significant senior HR leadership experience within a large, complex and customer-focused environment such as hospitality, retail, leisure, travel, FMCG or a similarly people-intensive sector.
A proven track record of partnering with Executive and Senior Leadership teams to deliver measurable business outcomes.
Experience leading large HR teams and developing high-performing talent functions.
Strong stakeholder management skills, including influencing senior external partners, owners, franchisees or third-party operators.
Deep expertise in employment law, employee relations, organisational design and change leadership.
Experience leading people strategies across multi-site operations.
Outstanding communication, influencing and relationship-building capabilities.
Flexibility to travel regularly throughout the UK & Ireland.

What Makes This Role Different

This is a rare opportunity to lead people strategy at scale, with the chance to influence thousands of colleagues across one of the UK & Ireland’s largest hotel portfolios.

You'll have the opportunity to:

Shape the people agenda across the UK & Ireland for one of the world’s most recognised hospitality companies.
Influence the employee experience across more than 400 hotels.
Partner with a broad network of owners, operators and business leaders.
Lead transformational initiatives across talent, culture, technology and organisational effectiveness.
Play a key role in defining the future of hospitality employment in the UK & Ireland.

Closing Date for applications: 19^th August 2026

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Chi siamo

IHG Hotels & Resort collabora per offrire una vera ospitalità per il bene su scala globale. Con uffici aziendali e oltre 6.000 destinazioni alberghiere in tutto il mondo, una carriera in IHG è il modo perfetto per ampliare i propri orizzonti. Sperimenterai la nostra cultura unica e i nostri colleghi brillanti che ti sosterranno e ti ispireranno. Con una serie di opportunità aziendali tra cui scegliere, ovunque tu sia nel tuo percorso professionale e qualunque cosa tu voglia ottenere, c'è spazio per te in IHG.

Negli ultimi anni abbiamo trasformato la nostra azienda. Abbiamo l'ambizione di guidare le prestazioni e mantenere la nostra incessante attenzione alla crescita per essere l'azienda alberghiera preferita dagli ospiti e dai proprietari.

Siamo un'azienda di ospitalità e apprezziamo le connessioni e stare insieme ci aiuta a promuovere un senso di appartenenza unico che supporta anche la produttività. Ecco perché noi di IHG offriamo ai nostri colleghi flessibilità ed equilibrio, lavorando in modo ibrido, unendo collettivamente ufficio e lavoro a distanza. Riconosciamo che ogni ruolo è diverso, ecco perché i leader lavorano con i team per determinare come e quando collaborano.

Offriamo un'ampia gamma di vantaggi progettati per aiutarti a vivere al meglio la tua vita lavorativa. Questi includono sconti impressionanti sulle fotocamere nelle nostre numerose proprietà, giorni di ricarica e giornate di volontariato durante tutto l'anno. Attraverso il nostro framework myWellbeing, ci impegniamo a sostenere il benessere nella salute, nello stile di vita e sul posto di lavoro. Offriamo una cultura unica e inclusiva, dove c'è sempre spazio per te per appartenere, crescere e fare la differenza.

La nostra missione è accogliere tutti e creare team inclusivi in cui celebriamo le differenze e incoraggiamo i colleghi a dare il massimo al lavoro. IHG® Hotels & Resorts offre pari opportunità di lavoro a candidati e dipendenti indipendentemente da razza, colore, religione, sesso, orientamento sessuale, identità di genere, origine nazionale, stato di veterano protetto, disabilità o qualsiasi altra categoria protetta dalle leggi applicabili. Promuoviamo una cultura di fiducia, sostegno e accettazione. Accogliendo sempre background, esperienze e prospettive diverse.

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