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Supervisore delle pulizie 客房 部 主管

2482x804-hotelhousekeeping
2482x804-hotelhousekeeping
intercontinentale
intercontinentale

Hotel Brand: InterContinental
Location: China, Yining

Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road

Job number: 139547

  • Supervise the implementation of housekeeping standards and procedures in relation to:
  • 监督客房部各项标准和工作程序的执行 
  • Bedroom service
  • 臥室服务
  • Bathroom service
  • 卫生间服务
  • Valet service
  • 洗衣服务
  • Cleaning service
  • 清洁服务
  • Linen maintenance
  • 布巾维护
  • Recommended changes to these standards and training needs on an ongoing basis
  • 就这些标准和培训需求提供持续性的改进建议。
  • Maintain a current and thorough knowledge of all housekeeping systems
  • 对客房部所有系统有最新和完整的知识。
  • Open and close the shift and ensure effective shift hand over
  • 负责管理接班和交班工作,以确保交接班过程的有效进行 
  • Distribution and collection of keys
  • 分发和收集钥匙。
  • Management of all incoming and outgoing calls
  • 管理所有的呼入和呼出电话。
  • Solve employee grievances
  • 解决员工受到的不公正待遇问题。
  • Perform Room allocations
  • 分配客房
  • Perform Room inspections
  • 检查客房
  • Prioritise arrival rooms
  • 排列抵店客人客房的优先顺序。
  • Liaise with Front Office for guest and hotel requirements 
  • 配合前台满足酒店和客人的要求。
  • Ensure guest valet is processed and delivered in a timely manner
  • 确保及时为客人提供洗衣服务并送还。
  • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
  • 协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)
  • Manage all special requests made by guests
  • 处理客人所有的特殊要求。
  • Ensure consistency within the department
  • 确保部门内工作的一致性。
  • Management of lost property for the hotel
  • 管理酒店的遗失财物。
  • Ensure you have complete knowledge of room types, layouts and facilities
  • 确保具有客房类型,设计和设施的全面知识。
  • Manage storage areas
  • 管理仓库
  • Maintain adequate stock levels
  • 保存充足的用品存货。
  • Complete stock takes as required
  • 按要求完成库存盘点工作。
  • Maintain stock levels
  • 维持存货水平
  • Conducts shift briefings to ensure hotel activities and operational requirements are known 
  • 进行交接班说明,确保了解酒店的工作和运营需求。
  • Works with Superior and Human Resources on manpower planning and management needs
  • 与上级领导和人力资源部一起进行人力规划和管理需求。
  • Works with Superior Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。

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