Supervisore delle pulizie 客房 部 主管




Hotel Brand: InterContinental
Location: China, Yining
Hotel: Yining (YINNG), South of Nanhuan Road, East of Minzhu Road,, West of Haitang Road, North of Haijing Road
Job number: 139547
- Supervise the implementation of housekeeping standards and procedures in relation to:
- 监督客房部各项标准和工作程序的执行 :
- Bedroom service
- 臥室服务
- Bathroom service
- 卫生间服务
- Valet service
- 洗衣服务
- Cleaning service
- 清洁服务
- Linen maintenance
- 布巾维护
- Recommended changes to these standards and training needs on an ongoing basis
- 就这些标准和培训需求提供持续性的改进建议。
- Maintain a current and thorough knowledge of all housekeeping systems
- 对客房部所有系统有最新和完整的知识。
- Open and close the shift and ensure effective shift hand over
- 负责管理接班和交班工作,以确保交接班过程的有效进行 。
- Distribution and collection of keys
- 分发和收集钥匙。
- Management of all incoming and outgoing calls
- 管理所有的呼入和呼出电话。
- Solve employee grievances
- 解决员工受到的不公正待遇问题。
- Perform Room allocations
- 分配客房
- Perform Room inspections
- 检查客房
- Prioritise arrival rooms
- 排列抵店客人客房的优先顺序。
- Liaise with Front Office for guest and hotel requirements
- 配合前台满足酒店和客人的要求。
- Ensure guest valet is processed and delivered in a timely manner
- 确保及时为客人提供洗衣服务并送还。
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- 协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。
- Manage all special requests made by guests
- 处理客人所有的特殊要求。
- Ensure consistency within the department
- 确保部门内工作的一致性。
- Management of lost property for the hotel
- 管理酒店的遗失财物。
- Ensure you have complete knowledge of room types, layouts and facilities
- 确保具有客房类型,设计和设施的全面知识。
- Manage storage areas
- 管理仓库
- Maintain adequate stock levels
- 保存充足的用品存货。
- Complete stock takes as required
- 按要求完成库存盘点工作。
- Maintain stock levels
- 维持存货水平
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- 进行交接班说明,确保了解酒店的工作和运营需求。
- Works with Superior and Human Resources on manpower planning and management needs
- 与上级领导和人力资源部一起进行人力规划和管理需求。
- Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
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