Responsabile delle pulizie - InterContinental Los Angeles Downtown

About Us

Do you see yourself as a Housekeeping Manager? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

How will you Inspire Incredible with InterContinental Hotels and Resorts?

The InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Your Day to Day 
Every room has to be perfect. We’re searching for the right Housekeeping Manager to make sure our standards never slip – managing all aspects of our housekeeping operations to deliver memorable and unique guest experiences. With every single stay.

● Managing, coaching, and developing a team dedicated to exceptional housekeeping standards

● Maintaining and ordering supplies and equipment – while minimizing waste – in support of our green initiatives 

● Assisting with weekly schedules for the department and processing payroll

● Addressing special requests for guests, VIPs, repeat visitors and VIP Club members

● Assisting with deep cleaning projects and occasionally assisting your team during busy periods
● Address guest concerns and react quickly, logging and notifying proper departments as required

● Educating all colleagues on the importance of remaining compliant with federal, state, and local laws and safety standards

What We Need From You

Minimum of 2-3 years total experience in Rooms Division position with proven training and team building skills- Housekeeping Supervisory experience preferred. Ability to manage multiple projects and deadlines; works well under pressure. Results-oriented and able to make decisions and empower colleagues to ensure that they are exceeding guest expectations. Must speak fluent English (Spanish also preferred).

Additional requirements include:

• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports,
  interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are
  utilized frequently.
• Problem solving, reasoning, motivating, and organizational abilities are used often.
  May be required to work nights, weekends, and/or holidays

What We Offer

The salary pay range for this role is $70,000 - $75,500. This range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.