Laundry Supervisor InterContinental Hotel

Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity.  Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met. 

At InterContinental Hotels^® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people 
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile 

FINANCIAL RETURNS

• Minimize waste within all areas of laundry.

PEOPLE

• Supervise the daily activities of the laundry staff.      Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.  Monitor performance, conduct retraining as needed, and make recommendations for disciplinary and other human resources-related actions.      Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments. 

GUEST EXPERIENCE

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Document all guest requests for laundry services and assign to respective staff members for completion.  Follow up on guest satisfaction as needed.  Inspect guest laundry and linen and prepare for delivery.

RESPONSIBLE BUSINESS

• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Routinely perform daily laundry and/or dry cleaning duties; receive soiled linens by bag, cart or chute from the floors, sort all articles by kind, color and degree of soil, inspect all laundry and linens and record all damaged or stained items, operate washers and dryers according to recommended capacity and other manufacturers’ guidelines, fold clean linens and store as appropriate, operate linen feeder, sheet folder, towel folder and table linen ironer machines.
• May assist with other duties as assigned.
• Inspect the work of Attendants to ensure that appropriate chemicals are being used and that laundry areas are clean and in compliance with applicable regulations. Ensure that equipment is prepared and operational for the following day’s work.

This job leads a staff of Laundry and/or Dry Cleaning Attendants in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, and high volume catering and convention facilities with a focus on inspecting the quality of work and productivity.

High School Diploma or equivalent plus 1-2 years laundry experience including some supervisory training/experience.  Must speak fluent English. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Reading and writing abilities are utilized often when reading and communicating label instructions or paperwork.
• Basic mathematical skills are used occasionally. 
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.