Learning & Development Assistant Manager (Thai Only)

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

• Ensure effective training programs are in place for the following:

  • New Employee Orientation

  • Train the Trainer

  • Customer Service Training

  • Technical job specific training (through certification of departmental standards and   procedures)

  • Supervisory Skills Training

  • Management Development

  • Fire, Life and Safety Training

  • Selling Skills  

  • Employee retraining

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

• Maintains all hotel training records

• Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for staff personal development

• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective

• Attend departmental training session and critique performance

• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

• Assist Department Trainers in preparing and conducting departmental training and assess accordingly

• Prepare and monitor training programs for:

  • Management Trainees

  • Work Experience

  • Hotel School Trainees, etc

• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs