Responsabile & della qualità dell'apprendimento
Marchio dell'hotel: InterContinental
Destinazioni: India, Chennai
Hotel: IC - Chennai Mahabalipuram Resort (MAAMR), No. 212 East Coast Rd, Nemelli Village, Perur Post Office,, 603104
Job number: 168768
We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.
✨ Key Responsibilities:
• Lead the property’s Learning & Development initiatives
• Plan and deliver engaging training programs aligned with IHG standards
• Drive service excellence and quality standards across the resort
• Monitor guest feedback, quality scores and brand standards
• Conduct quality audits and identify opportunities for improvement
• Partner with HODs to identify training needs and develop colleagues
• Support onboarding, induction and ongoing development programs
• Drive a strong learning culture and continuous improvement mindset
?? We’re Looking For:
• Relevant experience in Learning & Development / Quality within the hospitality industry
• Strong understanding of luxury hospitality and service standards
• Excellent communication, presentation and facilitation skills
• Passion for people development and service excellence
• Strong interpersonal and stakeholder management skills
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