People & Culture Intern - InterContinental Boston

ABOUT INTERCONTINENTAL® BOSTON

A landmark of luxury and sophistication, InterContinental® Boston graces the city's historic waterfront, earning accolades such as ‘Best Hotels in the World’ by Condé Nast Traveler. With 424 elegantly modern accommodations, stunning panoramic views, a Forbes Travel Guide Four-Star Spa & Fitness Club, 32,000 square feet of premier event space, and globally inspired culinary experiences, we set the standard for luxury hospitality in New England.

A little bit about your day-to-day

In this role you will provide valuable support in carrying out day-to-day People + Culture activities.  Expect multiple internal guest-facing interactions per day as you field questions from the hotel's line staff.  

The internship will be working full-time May through September and part-time off-season (September thru May)

Every day is different but mostly you'll 

• Complete and/or coordinate activities related to assigned projects; assist in establishing project timetables, action steps and status updates; follow-up, as appropriate, to ensure timely execution to meet established deadlines.  
• Assist with the preparation of New Colleague Orientation, online and in-person training sessions, and colleague experience programs or events.  
• Meet with new colleagues to review new hire paperwork for accuracy and completeness.   
• Distribute information and forms to colleagues. 
• Prepare a variety of correspondence, reports, and/or presentations which may include:
  • Gathering and summarizing information from various sources
  • Analysis and summary of data
  • Creating spreadsheets, charts, and/or graphics
  • Entering, retrieving and/or manipulating data within software programs or databases
• Organize and expedite flow of work; follow-up on pending matters; communicate and interpret instructions; and communicate information to staff in manager’s absence.  
• Coordinate telephone/conference calls and incoming mail; set up and maintain filing systems, etc.  Maintain an organized, clean, and professional work area,
• Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office. 
• Assist in maintaining and updating colleague records and files (including personnel forms and files, leave of absence forms and files, worker’s compensation files, updating OSHA 300 logs, etc.)

What we need from you

Must be an active student in a degree program.  Those with an HR-, business-, or hospitality-related focus will receive priority consideration.  

Candidates with knowledge in languages other than English are highly desired as we are a diverse workforce with large Cantonese-, Mandarin-, and Spanish, -speaking populations.  

Prior experience in a similar function is a plus.

This role also requires you to be the following:

• Friendly – lead with a smile and and be eager to please the team.   
• Organized – you will come across a lot of paper.  Help us get it together!
• Literate – you’ll need a good grasp of reading, writing and basic math. 
• Flexible – weekend and holiday shifts can be part of the job when celebrating our team. 
• Integrity – you'll come across a lot of information and it's expected you will keep it all confidential.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to. 
• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Join Us — Lead with Passion. Inspire with Excellence.

At IHG Hotels & Resorts, we believe in True Hospitality for Good — making our guests and colleagues feel welcome, cared for, recognized, and respected.

As ambassadors of the InterContinental brand, we take pride in our passion for culture, our global perspective, and our ability to create enriching experiences in inspiring surroundings. If you are ready to share your expertise and grow within the world’s most international luxury hotel brand, we welcome you to go further together with us.