Server del servizio in camera




Marca dell'hotel: InterContinental
località: Stati Uniti, Texas, San Antonio
Albergo: Passeggiata sul fiume di San Antonio (SATPN), 111 E. Pecan Street, 78205
Job number: 141257
JOB OVERVIEW:
Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.
KEY DUTIES:
- Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
- Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
- Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
- Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
- Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
- May answer room service phones and record orders; utilize up-selling techniques to increase sales.
- May be required to retrieve trays from guest rooms and hallways within prescribed time period.
- May assist with other duties as assigned.
Qualifications and Requirements:
Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the kitchen
- Handling food objects, products and utensils
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
- Basic math skills are frequently used when handling cash and credit.
- May be required to work nights, weekends, and/or holidays.
The hourly pay range for this role is $8.50 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Chi siamo
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Informazioni importanti:
- La fascia di stipendio elencata è la scala retributiva più bassa e più alta che, in buona fede, riteniamo che pagheremmo per questo ruolo al momento di questo annuncio. Alla fine potremmo pagare più o meno dell'intervallo pubblicato e l'intervallo potrebbe essere modificato in futuro. La posizione retributiva di un dipendente all'interno della fascia retributiva si baserà su diversi fattori, tra cui istruzione, qualifiche, certificazioni, esperienza, competenze, anzianità, posizione geografica, prestazioni, turno, requisiti di viaggio, metriche basate sulle vendite o sui ricavi ed esigenze aziendali o organizzative.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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