Sales & Catering Coordinator
Marca dell'hotel: InterContinental
località: Stati Uniti, Ohio, Cleveland
Hotel: IC - Cleveland (CLEHA), 9801 Carnegie Avenue, 44106
Job number: 165489
Hiring Salary: USD 20.00 - 20.00 Hourly
Job Overview
As a Sales Coordinator, you will coordinate services for clients and in-house guest and provide administrative and sales support for the department.
At InterContinental Hotels® we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
Duties and Responsibilities
FINANCIAL RETURNS
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
- May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
PEOPLE
GUEST EXPERIENCE
RESPONSIBLE BUSINESS
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English.
This job requires ability to perform the following:
Frequently standing up and moving about the facility
Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment
Other:
- Communication skills are utilized a significant amount of time when interacting with clients and guests.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Chi siamo
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Informazioni importanti:
- La fascia di stipendio elencata è la scala retributiva più bassa e più alta che, in buona fede, riteniamo che pagheremmo per questo ruolo al momento di questo annuncio. Alla fine potremmo pagare più o meno dell'intervallo pubblicato e l'intervallo potrebbe essere modificato in futuro. La posizione retributiva di un dipendente all'interno della fascia retributiva si baserà su diversi fattori, tra cui istruzione, qualifiche, certificazioni, esperienza, competenze, anzianità, posizione geografica, prestazioni, turno, requisiti di viaggio, metriche basate sulle vendite o sui ricavi ed esigenze aziendali o organizzative.
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Hiring Salary: USD 20.00 - 20.00 Hourly
