Senior Manager-Decision Support Financial Planning and Analysis

Role Purpose

Lead the Decision Support Functions Team to deliver finance insight to Finance Business Partners acting as a designated point of contact for senior finance stakeholders.

Key Accountabilities

•       Act as a day-to-day Decision Support point of contact for CFOs/SVPs and senior business finance stakeholders, supporting these stakeholders across Functions FP&A to deliver financial insight.

•       Provide day-to-day financial management and analytics to support respective Finance business partners and business stakeholders.

•       Manage quality, timely service delivery by the assigned Decision Support team and discuss opportunities to offer additional services.

•       Oversee the planning, budgeting and forecasting, quarterly business review, and reporting outcomes for Functions.

•       Liaise with Finance business partners to discuss financial performance and lead complex financial analysis to support decision-making.

•       Work with Finance process owners to implement improvements in processes, systems, and procedures.

•       Recruit, lead, and develop a high-performing team and facilitate career progression/talent rotation.

•       Serve as the primary decision support contact for CFOs, SVPs, and senior finance stakeholders. 

•       Craft and deliver impactful communications, including executive briefs.

•       Strong focus on financial oversight, including accounting and management accounts.

•       Effectively work with Record-to-Report (R2R), Order to Cash (O2C), Purchase to Pay (P2P), etc., as a senior partner.

•       Prepare forecasts, budgets, and conduct analysis on actuals.

•       Leverage the existing FP&A model to enhance financial decision-making. 

•       Drive process improvements and implement system enhancements.

•       Understand business commercials and collaborate with key stakeholders to align financial strategies.

•       Ensure timely and accurate completion of financial reporting and analysis.

Key Metrics

Customer metrics

•       Achieve customer satisfaction targets (timeliness, accuracy, insight and relationship)

Process metrics

•       Timely and accurate completion of standard reporting

•       Overall Budget/Forecasts timeliness

•       Efficiency and continuous improvement targets (# of hours saved, # reports automated)

Learning & Growth metrics

•       Number of training courses attended by team 

•       Facilitate and encourage development opportunities through role movement

Organisational Parameters

•       Strong understanding of how IHG manages expenses coupled with a diligent approach and focus on cost efficiency

•       Understanding of IHG's business model and financial levers.

•       Capability to drive a successful service-based culture with high customer focus and satisfaction.

•       Ability to motivate the team to achieve individual and team objectives.

•       Ability to build and sustain high-impact, trusted relationships with Finance business partners and cost centre owners.

•       Ability to present complex information in a simplified manner to derive insight.

•       Influencing and negotiation skills.

•       Active presence in relevant business performance review meetings. 

•       Strong internal Finance network and communication lines to drive service delivery.

Key Shared Accountabilities

•       Delivery of standard and ad-hoc performance reporting, analysis and insight.

•       Delivery of planning, budgeting and forecasting 

•       Manages relationship with key stakeholders across FBP teams

Key Skills & Experiences

•       Progressive management accounting experience and achievement, underpinned by a graduate accounting qualification (CA/CMA) and excellent academics

•       Commercial finance acumen, underpinned by experience in multiple disciplines within a Global finance function, with preference for leisure and hospitality or similar single unit, multi-revenue stream operations.

•       Experience in coordinating planning, budgeting and forecasting, and reporting processes in a global organisation.

•       Excellent leadership skills with the ability to inspire, lead, build and deliver through high performance teams.

•       Strong relationship management and ability to influence senior stakeholders and gain consensus.

•       Excellent oral and written communication, interpersonal and problem-solving skills.

•       Ability to prioritise and delegate effectively in a fast-moving, global environment with tight deadlines.

•       Preferably, experience leading teams in a centralised service delivery environment (CoE/SSC).